| March 03, 2015 |
Aptean Named to the KMWorld 100Aptean has been named to the 2015 KMWorld 100, an annual list of the “Companies That Matter in Knowledge Management.” Aptean’s Knova solution enables companies to quickly resolve customer service issues by creating a personalized search process—one which provides not just answers, but resolutions. |
| February 09, 2015 |
Aptean Respond Wins 2015 CUSTOMER Product of the Year AwardAptean Respond was named as a winner of the 2015 CUSTOMER Product of the Year Award, presented by CUSTOMER magazine. Aptean Respond provides financial institutions with a cost effective solution to improve initial customer interactions, deliver timely case resolutions and generate introspective customer service feedback. In addition, Respond easily enables financial institutions to stay in compliance with the increased scrutiny and oversight associated with Consumer Financial Protection Bureau (CFPB) regulations. |
| January 12, 2015 |
Aptean Acquires Verdiem to Power Energy Efficiency for CustomersAptean announced today the acquisition of Verdiem, a leader in energy management software for IT devices. Verdiem’s technology has helped more than 750 organizations reduce their carbon footprint by increasing energy efficiency for more than 2.5 million devices. Verdiem’s proactive power management for PCs, Macs, network and print devices reduces energy consumption by up to 60 percent and has helped save customers more than $250 million.
|
| January 06, 2015 |
Aptean Names Kim Eaton as Chief Executive OfficerAptean announced today the appointment of Kim Eaton as Chief Executive Officer. Kim joined Aptean in August 2014 as Chief Operating Officer, overseeing all aspects of Aptean’s global operations. She has more than 25 years of executive leadership experience in the technology industry—prior to joining Aptean she served as
Senior Vice President and General Manager for NCR Corporation’s Hospitality Division. |
| December 03, 2014 |
CMC Rescue Selects Aptean’s New Discrete Manufacturing Suite to Improve Operations“Aptean’s Discrete Manufacturing suite is designed to provide us with visibility into operations, inventory and financial data at all times,” said Joel Rayden, director of marketing for CMC Rescue. “Having that insight available to us when operations decisions are being made was a major factor in finalizing our partnership with Aptean.” |
| November 26, 2014 |
Aptean appoints VKsur Group as Latin America partner for Aptean’s Process Manufacturing SuiteVKsur Group has signed a partnership with Aptean to be a Premier Partner for Aptean’s Process Manufacturing solution suite in Latin America. "The alliance with Aptean will enable VKsur Group to expand our business in our target markets in Latin America and achieve our goals for growth and development," said Claudio Callea, VKsur COO. |
| November 19, 2014 |
Financial Services Executives Expect Consumer Complaint Costs to Rise due to CFPB RegulationsIncreased regulations to have little impact on consumer satisfaction, technology to play greater role in handling consumer complaints according to Aptean survey. |
| October 27, 2014 |
Farm Credit Services of America Boosts Customer Service Support with ApteanAptean customer Farm Credit Services of America (FCSAmerica) is a borrower-owned agricultural lending cooperative serving approximately 50,000 farmers, agribusinesses and rural residents throughout Iowa, Nebraska, South Dakota, Wyoming and Kansas. Based in Omaha, Neb., FCSAmerica is a member of the Farm Credit System, a network that supplies the nation’s agricultural industry with nearly one-third of its credit needs. |
| October 22, 2014 |
Aptean Announces Award Winners at 2014 Partner Edge ConferenceOur Partner Edge Conference has been a great success, with Aptean Premium Partners from EMEA and LATAM and the Aptean team joining us to ensure that we continue to deliver the results that matter to our customers. We are proud to honour and recognise this year’s partner award recipients for their commitment to supporting Aptean and our mutual end customers through outstanding achievements in technology innovation. |
| October 21, 2014 |
Aptean, Citizens Financial Group to Discuss Customer Experience Story in Upcoming WebinarAptean and Citizens Financial Group will share insight on customer experience in a free webinar titled “Transforming Customer Feedback into Customer Loyalty” on Wednesday, Oct. 22, 2014, at 2 p.m. EDT. The webinar, moderated by Bob Fernekees, publisher of CRM magazine, will feature a discussion with Lori Dillon, executive vice president of Customer Experience and Brand Loyalty for Citizens Financial Group, and Matt Keenan, vice president of Customer Relationship Management for Aptean. |
| October 15, 2014 |
Aptean’s Pivotal CRM Earns TEC CertificationAptean announced that its Pivotal Customer Relationship Management (CRM) solution has been certified by the Technology Evaluation Centers (TEC) online CRM Evaluation Center. The evaluation center enables users to compare product functionality based on TEC’s comprehensive model of CRM software. |
| October 08, 2014 |
Aptean Hosts Customer Feedback and Complaint Management WebinarAptean will host a free webinar titled “Killing Two Birds with One Stone: Using Complaint Management to Meet Regulations and Exceed Customers’ Expectations” on Wednesday, Oct. 15, 2014, at 2 p.m. EDT. The webinar will provide financial services organizations with best practices and insights on utilizing complaint management systems to improve the customer experience and create a competitive advantage. |
| September 29, 2014 |
Volkswagen Financial Services Selects Aptean to Enhance Customer Service ProcessesVolkswagen Financial Services (VWFS) UK has selected Aptean’s Respond Complaints Management solution to support customer feedback processes and improve the overall customer experience. Aptean’s Respond leverages customer feedback to identify possible issues, speed case resolution and generate insightful feedback to drive product, service and process improvements. |
| September 23, 2014 |
Aptean Provides Guidelines for Handling European Insurance ComplaintsToday, Aptean announced the availability of “EIOPA Complaint Handling Guidelines” which examines complaints handling Guidelines for insurance undertakings across Europe. |
| September 22, 2014 |
Aptean Provides Tips for Navigating the Consumer Financial Protection Bureau (CFPB)Today, Aptean released suggested best practices to help financial services organizations navigate the guidelines of the Consumer Financial Protection Bureau (CFPB) and effectively manage increased customer scrutiny. Forrester analyst Renee Murphy wrote in a recent report that presence of the CFPB will result in the increased need for customer complaint management systems. |
| September 11, 2014 |
Aptean offers Onyx CRM customers Experian Data Quality address and email validationData quality software to help clients maintain accurate information for improved customer insight, marketing conversion and operational efficiency. |
| September 10, 2014 |
Aptean Launches Financial Regulations and Compliance HubToday Aptean launched the Financial Regulations Hub, featuring exclusive content dedicated to helping guide financial services companies on navigating Consumer Financial Protection Bureau (CFPB) regulations and compliance guidelines. |
| August 11, 2014 |
Aptean to Co-Host Customer Feedback Webinar, Share Best Practices with Financial Services IndustryAptean will co-host a free webinar titled “Unlocking the Real Value of Customer Feedback,” on Wednesday Aug. 13, 2014, at 2 p.m. EDT. The webinar will provide organizations with best practices and insights on using customer feedback to improve internal processes and enhance brand recognition. |
| August 06, 2014 |
Aptean Appoints Kim Eaton as Chief Operating OfficerAptean announced today the appointment of Kim Eaton as Chief Operating Officer. Ms. Eaton will oversee all aspects of Aptean’s global operations, including Product Development, Professional Services and Support as well as Training and Education. |
| July 22, 2014 |
Aptean Launches Manufacturing Calculator to Show Immediate Value in Reducing Costs, Improving EfficienciesAptean has launched a free online cost savings calculator to help manufacturers visualize the potential impact of eliminating paper-based, performance measurement on the shop floor. By plugging in readily-available, currently reported metrics, the easy-to-use calculator illustrates the typical savings manufacturers can achieve – in terms of labor costs savings, material yield savings as well as capacity uplift potential – by using an out of the box manufacturing execution system (MES). |
Aptean Where Software Works
