|May 19, 2015|
|April 20, 2015||
Today, Aptean announced the launch of Pivotal 6.5, the latest version of its enterprise-class CRM (Customer Relationship Management) solution designed to address a wide range of business challenges across all areas of CRM, including sales automation, marketing management and customer service delivery.
|March 31, 2015||
To provide agents with the tools needed to maximize cross and upselling opportunities,
Farm Bureau Insurance leverages Aptean’s Pivotal Customer Relationship Management (CRM) solution.
|March 26, 2015||
Aptean has been named a Strong Performer in “The Forrester Wave™: CRM Suites For Midsize Organizations, Q1 2015”, released on March 25 by Forrester Research, Inc.
|March 03, 2015||
Aptean has been named to the 2015 KMWorld 100, an annual list of the “Companies That Matter in Knowledge Management.” Aptean’s Knova solution enables companies to quickly resolve customer service issues by creating a personalized search process—one which provides not just answers, but resolutions.
|February 09, 2015||
Aptean Respond was named as a winner of the 2015 CUSTOMER Product of the Year Award, presented by CUSTOMER magazine. Aptean Respond provides financial institutions with a cost effective solution to improve initial customer interactions, deliver timely case resolutions and generate introspective customer service feedback. In addition, Respond easily enables financial institutions to stay in compliance with the increased scrutiny and oversight associated with Consumer Financial Protection Bureau (CFPB) regulations.
|January 12, 2015||
Aptean announced today the acquisition of Verdiem, a leader in energy management software for IT devices. Verdiem’s technology has helped more than 750 organizations reduce their carbon footprint by increasing energy efficiency for more than 2.5 million devices. Verdiem’s proactive power management for PCs, Macs, network and print devices reduces energy consumption by up to 60 percent and has helped save customers more than $250 million.
|January 06, 2015||
Aptean announced today the appointment of Kim Eaton as Chief Executive Officer. Kim joined Aptean in August 2014 as Chief Operating Officer, overseeing all aspects of Aptean’s global operations. She has more than 25 years of executive leadership experience in the technology industry—prior to joining Aptean she served as
Senior Vice President and General Manager for NCR Corporation’s Hospitality Division.
|December 03, 2014||
“Aptean’s Discrete Manufacturing suite is designed to provide us with visibility into operations, inventory and financial data at all times,” said Joel Rayden, director of marketing for CMC Rescue. “Having that insight available to us when operations decisions are being made was a major factor in finalizing our partnership with Aptean.”
|November 26, 2014||
VKsur Group has signed a partnership with Aptean to be a Premier Partner for Aptean’s Process Manufacturing solution suite in Latin America. "The alliance with Aptean will enable VKsur Group to expand our business in our target markets in Latin America and achieve our goals for growth and development," said Claudio Callea, VKsur COO.
|November 19, 2014||
Increased regulations to have little impact on consumer satisfaction, technology to play greater role in handling consumer complaints according to Aptean survey.
|October 27, 2014||
Aptean customer Farm Credit Services of America (FCSAmerica) is a borrower-owned agricultural lending cooperative serving approximately 50,000 farmers, agribusinesses and rural residents throughout Iowa, Nebraska, South Dakota, Wyoming and Kansas. Based in Omaha, Neb., FCSAmerica is a member of the Farm Credit System, a network that supplies the nation’s agricultural industry with nearly one-third of its credit needs.
|October 22, 2014||
Our Partner Edge Conference has been a great success, with Aptean Premium Partners from EMEA and LATAM and the Aptean team joining us to ensure that we continue to deliver the results that matter to our customers. We are proud to honour and recognise this year’s partner award recipients for their commitment to supporting Aptean and our mutual end customers through outstanding achievements in technology innovation.
|October 21, 2014||
Aptean and Citizens Financial Group will share insight on customer experience in a free webinar titled “Transforming Customer Feedback into Customer Loyalty” on Wednesday, Oct. 22, 2014, at 2 p.m. EDT. The webinar, moderated by Bob Fernekees, publisher of CRM magazine, will feature a discussion with Lori Dillon, executive vice president of Customer Experience and Brand Loyalty for Citizens Financial Group, and Matt Keenan, vice president of Customer Relationship Management for Aptean.
|October 15, 2014||
Aptean announced that its Pivotal Customer Relationship Management (CRM) solution has been certified by the Technology Evaluation Centers (TEC) online CRM Evaluation Center. The evaluation center enables users to compare product functionality based on TEC’s comprehensive model of CRM software.
|October 08, 2014||
Aptean will host a free webinar titled “Killing Two Birds with One Stone: Using Complaint Management to Meet Regulations and Exceed Customers’ Expectations” on Wednesday, Oct. 15, 2014, at 2 p.m. EDT. The webinar will provide financial services organizations with best practices and insights on utilizing complaint management systems to improve the customer experience and create a competitive advantage.
|September 29, 2014||
Volkswagen Financial Services (VWFS) UK has selected Aptean’s Respond Complaints Management solution to support customer feedback processes and improve the overall customer experience. Aptean’s Respond leverages customer feedback to identify possible issues, speed case resolution and generate insightful feedback to drive product, service and process improvements.
|September 23, 2014||
Today, Aptean announced the availability of “EIOPA Complaint Handling Guidelines” which examines complaints handling Guidelines for insurance undertakings across Europe.
|September 22, 2014||
Today, Aptean released suggested best practices to help financial services organizations navigate the guidelines of the Consumer Financial Protection Bureau (CFPB) and effectively manage increased customer scrutiny. Forrester analyst Renee Murphy wrote in a recent report that presence of the CFPB will result in the increased need for customer complaint management systems.
|September 11, 2014||
Data quality software to help clients maintain accurate information for improved customer insight, marketing conversion and operational efficiency.