Destination CRM - October 04, 2016
The end goal of any CRM is to provide a well-developed customer profile and derive actionable insight from available data. This goal must be achieved in the most efficient manner. As enterprise software continues to develop, the needs of the user must also be addressed and our business systems must elevate their game. Not only should intelligent processes look for ways to improve customer experience, but user interfaces must adapt to improve productivity.
Food Manufacturing - September 28, 2016
For most manufacturers, the No. 1 reason to implement track and trace technology is to manage recalls. This capability can be also be used to improve other aspects of an organization, such as inventory management and quality assurance. This wider application can lead to improved efficiencies, reduced costs and increased customer satisfaction.
Industrial Maintenance & Plant Operations - September 21, 2016
Manufacturing Execution Systems (MES) are a valuable asset. Designed to empower operators and promote visibility into manufacturing operations, very often the solutions become complicated; instead of gaining value, the very people who should be benefiting become side-tracked. But MES does not have to be ultra-complex. Aptean's James Wood shares how modern solutions peel back the complexity, and bring real advantages to businesses at many levels.
Food Manufacturing - August 31, 2016
Undeclared allergens have been the leading cause of recall since 2011, accounting for 45 percent of all FDA recalls in 2015, exceeding the total number of recalls for all previous years. In years past, the FDA had urged manufacturers to avoid unidentified allergens; now the industry is required avoid them as part of the Preventive Controls provisions of the Food Safety Modernization Act (FSMA). The implementation of an integrated ERP system can help a company meet these requirements.
Manufacturing Business Technology - August 18, 2016
A supplier may have the most sophisticated software, the most experienced personnel, and the proper warehouse inventory to fulfill any demand. However, even with everything in order from the supplier side, without accurate and timely store inventory the risk of stock outs can be high and go unnoticed until the next cycle count at each store.
Food Manufacturing - July 26, 2016
An ERP system specifically designed for food manufacturers will benefit a company as they comply with FSMA regulations regarding preventive controls, traceability and documentation. Forward-thinking businesses are going even further by exploiting the full capabilities of the system in order to improve efficiencies, reduce costs, increase margins and increase customer service levels.
American Metal Market - July 20, 2016
By listening to the customers – and acting upon their suggestions – Aptean has continually evolved its flagship Enterprise Resource Planning (ERP) software to increasingly meet its customers’ needs. Axis is specifically designed for metal makers involved in melting, casting, rolling, forging, drawing extruding, blanking, leveling and/or slitting. It is serviced by inhouse consultants with broad and deep business and metals industry backgrounds with an average of 20 years of experience.
Destination CRM - July 08, 2016
Like nature, technology is always moving forward and adapting—and your enterprise applications should be no different. Users are demanding intuitive navigation, rich analytics, and a robust mobile experience.
Manufacturing Business Technology - July 05, 2016
Identify the compliance requirements you are subject to, set up programs that make you compliant, and create a common understanding internally and externally about the importance of compliance. It can save you time in multiple ways: valuable time wasted in the supply chain or even time in prison.
Industrial Distribution - June 30, 2016
Take a moment to contemplate Murphy’s Law: everything that can go wrong in your supply chain (SC) will go wrong. You do not know what the event will be, and you cannot wait, unprepared, for it to arrive. Consider it almost like in a fire drill. You hope you never need it, but you want to know where the weak spots of the plan are. There are four key components to consider as you examine both your readiness, and your SC partners,’ to deal with adversity.
Food Manufacturing - June 23, 2016
In a recent survey, Aptean asked its customers about the overall impact FSMA would have on their businesses, the effort necessary to comply with the pending rules and the aspects of their business that would be affected the most. The responses were then compared to a similar survey conducted in 2015
Food Manufacturing - May 18, 2016
Even before the Food Safety Modernization Act (FSMA) was signed into law January 2011, food safety has been a major concern for the food industry and consumers. The Global Food Safety Initiative (GFSI) was established in May 2000 to establish a safer supply chain and regain consumer trust following a number of high-profile food recalls. Many food manufacturing companies decided to obtain certifications, while others have chosen not to obtain GFSI certifications at all. It wasn’t a matter of being less concerned about food safety; it was simply not a business requirement. Fast forward to the last quarter of 2015, and FSMA rules have been finalized. The compliance date for many companies is a looming deadline in 2016. What steps are those companies taking to comply with the regulations, and how much of an impact is it having on their organization?
Food Logistics - May 17, 2016
All players in the food supply chain–growers, processors, packers, distributors, transporters, retailers and foodservice operators–have to collect more product information than ever and organize it for more uses. Software systems help companies manage these tasks. But as companies grow and the tasks become more complex, companies turn to enterprise resource planning (ERP) software, which allows them to manage data for multiple business activities such as product planning, cost analysis, manufacturing, service delivery, marketing, sales and more.
Food Manufacturing - April 18, 2016
With stronger industry standards, like the FDA’s Food Safety Modernization Act (FSMA) in place, food manufacturers are beginning to feel more pressure as it relates to their food safety and preventative processes. The FDA now has seven final rules to achieve preventive and risk-based standards surrounding everything touching the food supply chain, including packing, processing and distribution of foods. Although these regulations are absolutely vital to ensure the safety of consumers, managing the necessary changes as a manufacturer is challenging. If you find you are one of the many companies struggling to navigate the road to FSMA compliance, the following are tactics to focus on ahead of the final deadline.
Supply & Demand Chain Executive - March 31, 2016
When someone reports a foodborne illness, the immediate response is to figure out where the contamination occurred and issue a recall. As the Food Safety Modernization Act (FSMA) is coming into play, the focus in the food industry will go from responding to contamination to preventing it. FSMA is also increasing the need to track what happens to food across the entire supply chain. Many producers, manufacturers and retailers have product tracing systems already in place; however, they vary on the amount of information the system records and how far forward or backward in the supply chain the system tracks.
Food Manufacturing - March 17, 2016
Tracking your food across the total supply chain ensures that manufacturers and distributors take a “one up and one back” approach. This approach enables everyone to know where it came from (one back) and who it was sold to (one up). Confirming the integrity and safety of your food is not just an issue of what happens inside the manufacturing walls anymore. It’s all about being able to promptly respond to a recall during the unfortunate event of a food safety issue, mock recall or demonstrate compliance.
Sales Iniitative - February 17, 2016
Staff on the frontline are the face of your company, and customer service staff in particular have the important role of putting things right when they go wrong. If a customer has a poor experience here, it could make or break their relationship with you.
Food Manufacturing - February 15, 2016
With stronger industry standards in place — like the FDA’s Food Safety Modernization Act — food and beverage manufacturers will see a huge emphasis in 2016 on preventative measures. The FSMA’s mission is to put prevention at the forefront — meaning the overall goal is trying to proactively prevent a problem or recall before having to implement the processes and procedures to fix it, also known as Hazard Analysis Critical Control Point. Although some food and beverage manufacturers aren’t yet equipped to handle growing consumer concerns and compliance demands, they are already starting to feel the heat.
Health IT Outcomes - February 09, 2016
From medical charts and prescriptions to financial and insurance information, patients generate a lot of data throughout their lifetimes. Some of that data is structured. However, even within sophisticated healthcare organizations, most of it — paper documents, ad hoc emails, data created through monitoring devices, for example — is not. As healthcare moves toward more of an evidence based model, data will play more of an instrumental role. Now more than ever, it’s important for healthcare providers to realize organizational success has less to do with how much data they gather and more to do with how data is utilized.
Manufacturing Business Technology - February 05, 2016
In an age of increasing technological sophistication in manufacturing processes, its people are the most important and valuable resource a company possesses. The human element is what dictates true operational efficiency – that is, if it can be optimally integrated into a business’ production practices.
Food Quality News - January 14, 2016
More than three-quarters of manufacturing customers have experienced some level of impact from the Food Safety Modernization Act (FSMA), according to Aptean. The enterprise software provider found a majority (81%) of customers surveyed are experiencing some effect from the regulations. Respondents listed traceability, supplier and facility audits, HACCP/preventative, corrective actions and product recalls as the five areas of operations that have been impacted the most.
Destination CRM - January 06, 2016
Trend predictions are useful to investigate as you look ahead to how your organization should operate in the upcoming years. What to do with these trends in 2016 can be one of the keys to your organization's success this year and for the foreseeable future.
Materials Handling World Magazine - October 05, 2015
Aptean's Director of Factory and Activplant Product Lines, James Wood discussion manufacturing execution systems (MES) and incorporating people into the processes. "Effective MES software directly involves production personnel. It is not about simply having staff to oversee the production processes, performing simple repetitive tasks in a continuous cycle; it is about empowering these staff with MES solutions that put the spotlight on them, their abilities and their personal performance levels."
Manufacturing Business Technology - September 18, 2015
Paradise Tomato Kitchen's IT Director, Ryan Swain talks about selecting the right ERP for their business. "As ERP technology has evolved through the years, it's become a vital part of our business. Its visibility, accuracy and real-time management have improved our overall operational efficiency."
Business Reporter - September 13, 2015
A panel of experts including Aptean's Respond product director, Duane George give their thoughts on the ways technology is changing the ways financial institutions work.
Supply & Demand Chain Executive - September 11, 2015
Aptean's Vice President of Solution Consulting, Jack Payne discusses how to reduce the number of recalls with track and trace technology. "When it comes to reducing the number of food recalls, preparation is prevention's greatest ally. Continual process refinement paired with the proper use of track and trace technology can greatly reduce the occurance and effects of food safety issues."
International Adviser - September 10, 2015
Financial advisers could be faced with large costs if they fail to adopt a holistic system for handling complaints before next year's reform, industry players have been warned.
MYCUSTOMER - September 03, 2015
With a financial watchdog soon introducing complaints reports, insurance firms must step up. Aptean's Vice President of CRM products, Matt Keenan discusses the importance of complaints management.
Qualified Remodeler - August 31, 2015
The technology and processes we use day to day, such as our CRM programs, need the same care and attention to flourish, just as we did in our own infancy, so they can provide the best experience possible for users, customers and the company overall.
American Metal Market - August 31, 2015
The whole name of the game is about visibility into your inventory, and you can manage your inventory better with the right ERP software.
Destination CRM - August 31, 2015
Businesses benefit when information flows freely between systems.
Huff Post - August 27, 2015
In Aptean's ACARE program employees volunteer their time to raise awareness and money for lots of different causes from providing food for orphanages and planting trees in Bangalore, to cleaning up trails in Atlanta and and collecting food for the homeless in England.
MarTech Advisor - August 25, 2015
Aptean, the Complaints Management, CRM, ERP and Supply Chain software applications enabler has announced the introduction of Made2Manage 7.5, its latest ERP offering.
Paradise Tomato Kitchens deploys Aptean’s Factory MES to gain more visibility over three processing plants
Food Production Daily - August 07, 2015
Paradise Tomato Kitchens has improved its overall operational efficiency by installing Aptean’s Factory MES to gain more visibility over three processing plants; two in Louisville KY, and one in Los Banos CA. in the US.
CIO Magazine - July 30, 2015
Berner Food and Beverage deploys predictive analytics to increase operational efficiency and manage product defects.
CRM Daily - July 23, 2015
Aptean has stabilized, Gartner says, since it acquired Pivotal CRM from CDC Software. The improved 6.5 release features a cloud delivery option through Amazon Web Services. Its strengths are configuration and extensibility, customer loyalty, and Microsoft centricity.
CRM Daily - July 07, 2015
Aptean has released Respond 6.0, its complaints and feedback management offering. The new version delivers increased functionality to help companies further improve interaction with customers, deliver timely case resolutions and stay in compliance with constantly changing Financial Conduct Authority (FCA) and Consumer Financial Protection Bureau (CFPB) regulations, among others.
Supply and Demand Chain Executive - June 26, 2015
Aptean customer, Berner Food and Beverage is recognized as one of the top 100 Supply and Demand Chain Projects in 2015.
CSM Magazine - June 22, 2015
Aptean's Pivotal CRM was selected by ISM Inc., Customer-Centric Strategic Advisors, as a Top 15 CRM Enterprise Software Award winner for 2015-16.
Manufacturing Today - June 17, 2015
Aptean has launched Pivotal 6.5, the latest version of its enterprise class CRM (Customer Relationship Management) solution designed to address a wide range of business challenges across all areas of CRM, including sales automation, marketing management and customer service delivery.
Technology Advice - June 15, 2015
Jack Payne, VP of Solution Consulting and Ross ERP product manager at Aptean, an enterprise software applications provider sits down to share his thoughts on everything from the future of ERP, how food service companies can benefit from software, and the state of food service policy.
Food Manufacturing - June 12, 2015
Jack Payne, Vice President of Solutions Consulting at Aptean discusses how track and trace technology can save your brand reputation, especially in the event of a mass recall and be recognized as a trusted change agent in the food and beverage industry.
The Wall Street Journal - June 12, 2015
Aptean an enterprise software company backed by Vista Equity Partners, acquired software services business Vision Information Logistics from Cinram Group Inc., a media development and delivery services company that is backed by Najafi Cos., writes Chitra Vemuri.
MARTECH ADVISOR - June 12, 2015
Enterprise application software company Aptean has acquired the Vision® software solutions business operations from associates of Cinram Group Inc. Vision delivers cloud-based Business Intelligence and Supply Chain Inventory Management for Fortune 100 companies across electronics, home entertainment and publishing. It records and manages inventory data and information for over 47,000 stores and 100 retailers in 18 countries.
ProfessionalAdviser.com - June 08, 2015
In response to the FCA’s complaints handling consultation paper, software provider Aptean brought together an industry focus group to gauge reaction. Duane George, Aptean Respond Product Director explains.
ForResidentialPros.com - June 05, 2015
Matt Keenan, vice president of CRM product management at Aptean explains how to use your CRM in getting back to the basics with your customers. He discusses how you can use your CRM tools to slow down and get to know what your customers want you to know.
Atlanta City Biz List - June 03, 2015
Aptean has announced the launch of Aptean Analytics for Metals. Powered by analytics leader QlikView and supporting Aptean’s Axis ERP solution, Aptean Analytics delivers graphical dashboards designed to provide actionable insights for metals producers, processors and service centers.
International Adviser - May 28, 2015
Duane George, Respond product director speaks on the concerns that the UK financial services industry has expressed over the additional workload and costs likely to be created by the Financial Conduct Authority's proposed reforms to the way complaints are handled.
Food Engineering - May 26, 2015
ERP expert Jack Payne gives insight on making the move to a cloud based ERP solution.
Food Online - May 26, 2015
Jack Payne explains how the right traceability solution enables businesses to better understand, prepare for, and exceed both regulatory compliance and consumer satisfaction.
Dana Barrett Show - May 14, 2015
Aptean CEO Kim Eaton talks about women in STEM leadership and corporate culture on the Dana Barrett Show.
CSM - May 11, 2015
Duane George, Respond Product Director, discusses the key findings of a financial services user group's response to the Financial Conduct Authority's Consultation Paper on Improving Complaints Handling.
The Atlanta Journal Constitution - April 30, 2015
Aptean CEO, Kim Eaton speaks in a guest column piece for the Atlanta Journal Constitution about mentoring women to become passionate and driven leaders, especially within the science, technology, engineering and math (STEM) industry.
Atlanta Business Radio X - April 27, 2015
Aptean CEO, Kim Eaton joins Atlanta Business RadioX to discuss the Aptean's business strategy and growth, available product lines and the partnerships the company develops with its customers.
FoodQualityNews.com - April 24, 2015
Vice President of Solution Consulting, Jack Payne speaks to Food Quality News about the importance of track and trace technology within the food and beverage industry - important to protect the brand, manage a recall and minimize risk.
ForResidentialPros.com - April 01, 2015
Vice President of CRM, Matt Keenan talks about the differences between a Single-Source Vendor and Best of Breed and reviews the pros and cons of each.
Food Manufacturing - March 19, 2015
Jack Payne talks about fixing the communication breakdown within your process manufacturing solution by transforming a paper-based system into an integrated MES on the factory floor combined with your wider ERP application.
Manufacturing Business Technology - March 16, 2015
Jack Payne discusses multi-tier ERP strategies for process manufacturing success at both the plant and part of a larger corporate team.
Modern Metals - March 01, 2015
Peter Weymouth talks about how incorporating an analytics solution tailored for the metals industry into your ERP system will help you turn raw data into actionable insights that can help you streamline operations, increase productivity and reduce costs.
KMWorld Magazine - March 01, 2015
Aptean has been named to the 2015 KMWorld 100, an annual list of the “Companies That Matter in Knowledge Management.” The KMWORLD 100 is the result of a year-long collaborative effort among a select group of colleagues, analysts, system integrators and users.
The Dana Barrett Show - February 24, 2015
Aptean CEO, Kim Eaton joined Dana Barrett's live radio show for her Tech Tuesday special, covering the B2B customer experience.
For Residential Pros - February 09, 2015
Matt Keenan talks about using your CRM tool to provide an easy, comprehensive home buyer experience all the way through post sale.
Food Manufacturing - February 09, 2015
This Cover Story Extra examines Berner's use of Ross ERP, Factory MES and Pivotal CRM technology across all aspects of its operation.
Destination CRM - February 06, 2015
Matt Keenan talks about how tools such as CRM give sales executives the capability to develop stronger relationships with prospects and ultimately win customers for life.
Mint Jutras - January 30, 2015
ERP Expert Cindy Jutras analyzes the ERP industry via Aptean, SAP and Oracle.
SOFTWARE Magazine - January 13, 2015
Aptean’s Jennifer Sherman discussed the value of actionable data in a company’s operations process.
CUSTOMER Magazine - January 12, 2015
The Aptean Respond Complaints Management solution was named as a winner of the 2015 CUSTOMER Product of the Year Award, presented by CUSTOMER magazine.
Atlanta Business Chronicle - January 08, 2015
Aptean has appointed Kim Eaton as Chief Executive Officer. Eaton joined Aptean in August 2014 as Chief Operating Officer, overseeing all aspects of Aptean’s global operations.
Fire Engineering - December 03, 2014
CMC Rescue and ERP expert Cindy Jutras discuss the value of an integrated ERP for discrete manufacturers.
For Residential Pros - November 24, 2014
Aptean Vice President of CRM Matt Keenan writes about the value of a comprehensive CRM solution for Home Building companies.
Credit Union Management - November 24, 2014
Aptean Pivotal CRM customer Farm Credit Mid-America talks about the mobility capabilities of its CRM processes.
Food Manufacturing - November 17, 2014
Aptean’s Process Manufacturing Suite is featured in the November issue.
Business Car Manager - November 05, 2014
Volkswagen Financial Services talks about why they selected Aptean’s Respond Complaints Management solution.
FORTUNE Magazine - November 05, 2014
FORTUNE profiles the evolution of Aptean’s business applications following the launch of the company in 2012.
Atlanta Business Chronicle - October 31, 2014
Aptean Senior Vice President Jen Sherman is featured in the Atlanta Business Chronicle, highlighting one of her many hidden talents.
KM World - October 13, 2014
Volkswagen Financial Services Selects Aptean’s Respond.
Dairy Foods - October 11, 2014
Aptean’s Factory MES improves daily work control practices for dairy processors.
Credit Union Times - October 06, 2014
Aptean’s Matt Keenan writes about how CRM solutions can improve Credit Union customer service.
Technology Evaluation Centers - October 03, 2014
Free download of TEC’s official certification of Aptean Pivotal.
Inbound Logistics - September 22, 2014
Aptean’s Par Wetterlöf discusses the benefits manufacturers can see from real-time transaction control.
ChainLink Research - September 18, 2014
Aptean’s Danna Nelson discusses customer training during ERP implementations.
Manufacturing Automation - August 29, 2014
Aptean’s Roy Thomas writes about the opportunities that a Manufacturing Execution System can provide.
TMC Media - August 22, 2014
TMC editor Paula Bernier discusses her Edge experience and interviews Aptean’s Paul Ilse and Matt Keenan.
Technology Evaluation Centers - August 18, 2014
TEC is pleased to announce that Pivotal CRM—an Aptean product—is now one of Technology Evaluation Centers’ (TEC’s) customer relationship management (CRM) certified solutions and is available for evaluation online in the Customer Relationship Management (CRM) Evaluation Center.
American Metal Market - August 06, 2014
Aptean’s Peter Weymouth is quoted about service center ERP processes in the metals industry.
TMC Media - July 24, 2014
Aptean Analytics features Business Intelligence dashboards and analytics for a wide range of vertical markets and is powered by the QlikView Business Discovery platform. Aptean Analytics is integrated across Aptean’s portfolio of products to provide end-to-end BI for process manufacturing, discrete manufacturing, and financial services.
TMC Media - July 15, 2014
Aptean Senior Vice President Jen Sherman talks about Aptean’s new “Where Software Works” brand identity and discusses customers The Cheesecake Factory and Ford Motor Company.
HUB Magazine - June 27, 2014
University Federal Credit Union share how Aptean’s CRM systems helps them issue and close from 12,000 to 20,000 service requests a month.
AMM.com - June 24, 2014
Ron Greco, director of sales for Axis ERP, says cloud computing, data analytics and mobile platforms are slowly coming into play in the steel industry.
Forging Magazine - June 23, 2014
Aptean customer Perryman Co. shares its history of success with Aptean’s Axis ERP.
SOFTWARE Magazine - June 23, 2014
Aptean sets out to help businesses profit, innovate and grow areas such as call centers, factory floors and assembly lines
Manufacturing Business Technology - June 13, 2014
Ford Motor Company has expanded its use of Aptean’s Activplant solution to help drive continuous improvement in selected manufacturing plants around the world.
Food Engineering - June 09, 2014
Credibility and history are two important indicators when choosing a consultant, according to Danna Nelson, Aptean vice president of ERP product management.
Technology Evaluation Centers - June 05, 2014
Though the software vendor Aptean doesn’t typically receive much coverage in the front pages of software and computer magazines, it certainly has started making its mark in various manufacturing verticals, and, of course, in the more than 5,000 companies using its software products.
ChainLink Research - June 03, 2014
When Aptean was formed two years ago, many wondered whether they would survive. Now, not only does their survival seem relatively secure, but they have a shot at meaningful growth.
Credit Union Journal - May 23, 2014
University Federal Credit Union share how Aptean’s CRM systems helps them issue and close from 12,000 to 20,000 service requests a month.
- Aptean Celebrates 30 Years of Saratoga CRM with Launch of Saratoga 7.0
- Aptean Expands into the Life Sciences and Big Data Markets with Acquisition of GQ Life Sciences
- Aptean Further Expands into the Public Sector by Acquiring the Government & Enterprise Management Solutions Division from Stardyne Technologies