In the News

In the News

Global Logistics Planning Guide: EFFICIENCY = PROFITABILITY

Global Logistics Planning Guide: EFFICIENCY = PROFITABILITY

Global Trade Magazine - December 05, 2017

Demand planning and inventory management is a complicated science; these days it is common to outsource those key supply chain activities to the specialists. Particularly in declining markets such as the physical media sector, there is no point in reinventing the wheel when it comes to optimizing your retail supply chain performance. Search out the specialist services of a multi-level VMI and demand management solution that utilizes customer demand to drive supply chain recommendations and reporting.

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Don’t Blame The Cook: Food Intolerance, Allergies And Other Reasons For A Sleepless Night

Don’t Blame The Cook: Food Intolerance, Allergies And Other Reasons For A Sleepless Night

Food Manufacturing - December 04, 2017

Food can become contaminated at any point during production and distribution, and foodborne illnesses can be caused by improper preparation or mishandling at home or in food service establishments. However, a significant percentage of problems aren’t the result of contamination or mishandling, but stem from food intolerances, allergies and other causes.

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Drop The Jargon...Call IIoT And Big Data What They Are: Factory Intelligence

Drop The Jargon...Call IIoT And Big Data What They Are: Factory Intelligence

Manufacturing Business Technology - November 29, 2017

Ultimately, gaining factory intelligence is completely possible for small manufacturers. Once they translate the doublespeak on what Big Data and IIoT are and are not, and implement technology to transform information into action, they can operate much more efficiently, improve productivity, reduce costs and increase profits.

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SEARCHING FOR SEQUENCES: A HIGH STAKES GAME

SEARCHING FOR SEQUENCES: A HIGH STAKES GAME

Life Sciences Intellectual Property Review - November 14, 2017

The intent of patent searching is to ask: “what’s out there that is related to my invention?” It could be prior art affecting patentability; it could be claimed IP (granted or not) with its associated risk of patent infringement. The search results, and interpretation by the IP practitioner, are key factors when deciding the fate of the invention or technology being searched.

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Why Your Company Does Not Need To Invest In EAM

Why Your Company Does Not Need To Invest In EAM

Manufacturing Business Technology - October 27, 2017

Although an EAM solution may not seem like a necessary investment, the benefits this technology can greatly impact the profits, equipment, and employees of your company. Many best-in-class companies have already invested in an EAM and are now looking for new ways to improve their systems. By not investing in this valuable tool, your organization runs the risk of falling behind the competition.

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Manufacturers: avoid being the next food safety scandal

Manufacturers: avoid being the next food safety scandal

Global Manufacturing - October 20, 2017

Doing what you have always done is the enemy of progress – whether that means improving the quality of food safety in your factories or driving great results within your business. Implementing a quality system may seem like an undertaking without a measurable ROI. But it’s a small price to pay to avoid being at the centre of the next food safety scandal – a potentially company-ending catastrophe no one wants to be responsible for.

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Optimize ERP Implementation by Engaging an Independent Consultant

Optimize ERP Implementation by Engaging an Independent Consultant

Food Manufacturing - October 05, 2017

The benefits an organization plans to realize from a new ERP system will not materialize until users have embraced and are productive on the new applications and processes. Working with a consultant on ERP implementation can reduce stress on the organization, minimize the risk of operational disruptions, and improve adoption rates.

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EXCLUSIVE FEATURE ON ENTERPRISE TECHNOLOGY

EXCLUSIVE FEATURE ON ENTERPRISE TECHNOLOGY

Food Manufacturing - September 21, 2017

For many food and beverage manufacturers, improving the efficiency of their organization is a top priority, second only to increasing sales. Competing in a high-volume/low-margin industry requires that every aspect of the company operate at peak efficiency. 

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Mining the Wealth of Information in ERP

Mining the Wealth of Information in ERP

Food Manufacturing - September 06, 2017

Key decision-makers often demand convenient access to information when and where they need it. Best-in-class companies are almost twice as likely to have implemented visual discovery methods to simplify decision-making, and they are three times more likely to have implemented analytical capabilities to combine, reconcile, and mine data. Business Intelligence and Enterprise Search solutions are two ways to meet this critical need for actionable insight.

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Visualizing Your End-to-End Supply Chain

Visualizing Your End-to-End Supply Chain

Global Trade Magazine - September 01, 2017

One of the most important components of an overall supply-chain strategy is software. When evaluating software to provide in-depth visibility into your overall supply chain, it is imperative that the software is built on open platforms with the ability to publish information and subscribe to information via web services and standard Application Programming Interface calls. Once you are comfortable with the software’s ability to communicate, ensure the software can process data effectively and render information in a format that makes answering the top 10 questions of the day expedient.

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The Advantages of Collaborative Inventory Management

The Advantages of Collaborative Inventory Management

Manufacturing Business Technology - August 18, 2017

As with most things in business, collaboration is preferable to a non-cooperative model. Using modern tools and staying focused on the end goal of reducing costs through reduced inventory levels and transportation costs, the collaborative inventory management applications provide both manufacturers and suppliers with an excellent opportunity to reach their goals and optimize their cash flow and business relationship.

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Expanding The Value Of ERP With An Enterprise Portal

Expanding The Value Of ERP With An Enterprise Portal

Food Manufacturing - August 15, 2017

In a in a high volume/low margin industry such as Food & Beverage, manufacturers need to be constantly reducing costs while providing ever-increasing levels of customer and supplier service. An Enterprise Portal, when properly designed and deployed, is an efficient means to do both.

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Aptean's 'Factory suite' streamlines snack food factory floor operations

Aptean's 'Factory suite' streamlines snack food factory floor operations

BakeryandSnacks.com - August 09, 2017

Aptean has developed the Factory Manufacturing Execution System (MES) suite of wireless automation programs for the food and beverage industry to follow and improve shop floor activity in real time and with low disruption. Click here to view an overview of Factory by Aptean's James Wood.

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CMG Stock: Chipotle Earnings Soar 167 Percent. Is it Enough?

CMG Stock: Chipotle Earnings Soar 167 Percent. Is it Enough?

U.S. News & World Report - July 27, 2017

Chipotle Mexican Grill Inc. reported second-quarter earnings after the bell on Tuesday, days after another health scare rocked a location in Virginia. The burrito chain easily beat expectations on earnings, missing slightly on revenue, but numbers weren't the only thing on investor's mind following a recent outbreak of norovirus at a Virginia location. Jack Payne is an expert in food safety and vice president of product management and solution consulting at Aptean, a provider of enterprise software solutions. “Chipotle must quickly find the root cause of the food safety problems and put plans in place in all stores to minimize this risk,” he says.

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Chipotle Has a Perception Problem, Not a Food Safety Problem

Chipotle Has a Perception Problem, Not a Food Safety Problem

The Motley Fool - July 24, 2017

Just when it appeared Chipotle (NYSE:CMG) had begun winning back the customers it lost after a series of food safety problems at its restaurants, the company had to close a Virginia store last week due to an outbreak of norovirus. Aptean's Jack Payne offers his insight on what this could mean for the company.

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GQ Life Sciences: searching for sequence IP

GQ Life Sciences: searching for sequence IP

Life Sciences Intellectual Property Review - July 17, 2017

GenomeQuest and LifeQuest are key sources for scientists for research, as well as when they are performing patent searches. GQ Life Sciences, an Aptean Company, understands that being able to search sequences is a vital skill for researchers and patent professionals, and to stay ahead it must continuously develop and enhance its database and search tools.

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Considering the Costs of Warehouse Automation

Considering the Costs of Warehouse Automation

Manufacturing Business Technology - July 14, 2017

Managing cost is a concern in every warehouse; in fact, warehouses represent approximately 20 percent of total logistics costs. In an effort to reduce costs and improve efficiency, many warehouses turn to automation.  Before investing in warehouse automation, there are a number of factors that warrant careful consideration, including processes and labor.  Careful evaluation of the full depth of automation will ensure the investment is fiscally responsible.

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When food is dangerous to people and a risk to the manufacturer's reputation

When food is dangerous to people and a risk to the manufacturer's reputation

International Food & Meat Topics - July 13, 2017

The European Union's (EU) Rapid Alert System for Food and Feed (RASFF) recieved over 160 allergy related notifications in 2015. In years past, the EU urged manufacturer's to avoid unidentified allergens, now the industry is required to clearly highlight them as part of Regulation (EU) No 1169/2011. The implementation of an integrated ERP system can help to meet these requirements.

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Creating a Smarter Factory Floor with Industry 4.0

Creating a Smarter Factory Floor with Industry 4.0

Food Manufacturing - July 12, 2017

Data analytics, Internet of Things, and the cloud are platform technologies for the fourth industrial revolution, providing manufacturers a path to smarter practices. In turn, these smarter processes deliver the necessary intelligence and visibility food manufacturers need to optimize operational efficiency.  If manufacturers use Industry 4.0 to its full potential, they will be able to enhance collaboration outside their plants and involve the wider supply chain — from raw material suppliers right through to distribution centers — to streamline operations.  

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Predictive Maintenance, Internet of Things can lead to big maintenance savings

Predictive Maintenance, Internet of Things can lead to big maintenance savings

Food Engineering - July 11, 2017

No machine is an island in today’s connected plant and enterprise. At least it shouldn’t be—because the times, they are changing. Knowing when a machine will fail and for what reason, a food processor can plan maintenance at an opportune time rather than incurring unscheduled downtime. A number of experts, including Kay Jenkins, Director AssetPoint, discuss how the Industrial Internet of Things and Big Data are impacting asset maintenance.

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Prepare Your CRM Now for Predictive Analytics

Prepare Your CRM Now for Predictive Analytics

Destination CRM - July 10, 2017

In the past, many companies ran on gut instincts and past experiences; however, today’s competitive markets demand that business decisions be based on facts and figures rather than hunches. In a recent survey by the Aberdeen Group on analytics and business intelligence, 46 percent of respondents reported that competitive pressures required them to become more data-driven. The ability to convert historical trends and real-time data into actionable insight paves the way for companies to drive performance gains.  

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Five Ways Mobile ERP is Evolving

Five Ways Mobile ERP is Evolving

Toolbox.com - July 07, 2017

There was a time when mobile ERP meant clunky apps that gave limited access to ERP systems while employees were outside the office. Mobile ERP is evolving fast as it catches up to the fact that workers now carry their computers in their pants pockets and everything is in the cloud. A number of experts, including Jill Smith, Senior Director Ross ERP, discuss some of the advancements in Mobile ERP. 

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Aptean: End-to-End Solutions and Deep Industry Knowledge

Aptean: End-to-End Solutions and Deep Industry Knowledge

CIO Applications - July 06, 2017

Amidst the myriad of solutions present in the market, today, companies are looking out for reliable logistics partners that are geared up to reshape itself with the escalating consumer demand. In a bid to assist CIOs to identify the most advanced and trustworthy companies to partner with, the editorial board at CIO Applications has earnestly filtered the most prominent vendors and solution providers in the contemporary Logistics Technology arena. 

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Strengthening Your Organization With an Integrated Advanced WMS

Strengthening Your Organization With an Integrated Advanced WMS

Food Manufacturing - June 29, 2017

An Advanced WMS (AWMS) solution becomes “must-have” technology for the food and beverage manufacturer looking to become a market leader. Oftentimes, manufacturers take the first step and procure a “stand-alone” WMS for the distribution side of the business, which only solves part of the problem. Only by integrating the WMS to the existing ERP solution can the true benefits of improved visibility, traceability and productivity be fully achieved.

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From CIO to CTO:  My Transition

From CIO to CTO: My Transition

The Enterprisers Project - June 09, 2017

Aptean's CTO Jenny Peng shares her experience in transitioning from Chief Information Officer to Chief Technology Officer in this insightful interview with The Enterprisers Project.  Jenny discusses the similarities and differences in the two roles, and offers her advice to others interested in pursuing a CTO position.  

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Elevating Customer Relationships by Integrating CRM and ERP

Elevating Customer Relationships by Integrating CRM and ERP

Food Manufacturing - June 08, 2017

Food and beverage manufacturers are constantly looking to maintain a strong brand in order to differentiate their products that customers often view as a commodity. Having a robust ERP system that provides an intuitive, easy-to-use traceability solution that tracks products and ingredients from suppliers through manufacturing and to end-users is critical to providing brand protection and differentiation. Integrating this ERP system with an equally strong CRM system provides sales with the same visibility of the details of the products and lots sold and delivered. Firms that make the investment today in this integrated ERP/CRM system will see increased productivity, simplified business processes, higher revenues and increased profitability tomorrow.

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CIO Tips: Investing in Long-Term Innovation

CIO Tips: Investing in Long-Term Innovation

The Enterprisers Project - June 01, 2017

In the age of digital business, most company leaders believe that they must innovate or die. But how do you keep innovation going over the long haul?  Aptean's CTO Jenny Peng explains how she keeps innovation going strong.  

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Women in Business Q&A: Kim Eaton, CEO, Aptean, Inc.

Women in Business Q&A: Kim Eaton, CEO, Aptean, Inc.

The Huffington Post - May 30, 2017

Learn more about Aptean's Chief Executive Office Kim Eaton in this insightful interview with The Huffington Post.  Kim shares her thoughts on her life experience, work/life balance, mentorship, and what she would like Aptean to accomplish in the next year.  

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Replenishment Done Right

Replenishment Done Right

Manufacturing Business Technology - May 18, 2017

The goal of every organization is to have the right inventory in the right place at the right time. Many companies make significant investments in software to determine how much inventory should be on the shelves at any given time, based on sophisticated algorithms and data inputs. Unfortunately, having the best system doesn’t necessarily provide the best results. 

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An Examination of the Delivered Duty Paid Model

An Examination of the Delivered Duty Paid Model

Global Trade Magazine - May 09, 2017

While the Delivered Duty Paid model is not the latest invention, it is definitely gaining ground in Global Trade Management (GTM).  The DDP model is based on the Delivered Duty Paid (DDP) Incoterm and provides benefits to all participants in crossborder transactions. The key questions with this model are who ultimately pays for the service, and what are the associated benefits and risks?

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Creating a Culture of Action to Improve Productivity

Creating a Culture of Action to Improve Productivity

Food Manufacturing - May 03, 2017

In order to reduce costs and improve margins, productivity gains and worker efficiencies are essential. Manufacturing is one area where actionable insight is difficult to obtain and often gets overlooked as businesses focus efforts on other areas of the supply chain. Manufacturing Execution Systems (MES) allow food and beverage manufacturers to effectively align production with supply chain functionality.  Quality data and a quality system to capture it are the keys to driving a collective culture to never stop improving, every hour, every shift, every day.

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CFO Thought Leader Presents Aptean's CFO Jack Walsh

CFO Thought Leader Presents Aptean's CFO Jack Walsh

CFO Thought Leader - April 04, 2017

CFO Jack Walsh shares his experiences, his "a-ha" moment, advice for aspiring finance leaders, and more on CFO Thought Radio.  According to Jack, "the key role of the CFO is to look at all of the different alternatives that a company faces."  

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GTM Solutions: Making a World of Difference

GTM Solutions: Making a World of Difference

Inbound Logistics - April 03, 2017

At least one dozen agencies in the United States implement trade embargoes against approximately 30 countries, in addition to list-based sanctions and an ever-changing list of tariffs.  Penalties for non-compliance range from a low five-figure slap on the wrist to fines big enough to get the attention of the largest multinationals.  Anne van de Heetkamp, Director, Tradebeam, and other industry experts discuss the necessity of a Global Trade Management (GTM) solution in managing global trade and logistics.  

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Improving Asset Reliability to Move Towards Best-in-Class

Improving Asset Reliability to Move Towards Best-in-Class

Food Manufacturing - March 31, 2017

Food and beverage manufacturers have invested heavily in their assets, which can be a significant portion of the capital invested in a plant. The top two pressures often faced are maximizing the return on these assets (ROA) and managing and mitigating risk due to the failure of critical assets. Unscheduled asset downtime results in lower production efficiency and higher maintenance costs, directly impacting profitability.  An Enterprise Asset Management (EAM) solution which can support and enhance an effective asset management strategy is indispensable to achieving asset reliability. 

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CEO Exclusive Radio Presents Aptean's CEO Kim Eaton & CFO Jack Walsh

CEO Exclusive Radio Presents Aptean's CEO Kim Eaton & CFO Jack Walsh

CEO Exclusive Radio - March 28, 2017

CEO Kim Eaton and CFO Jack Walsh sit down with CEO Exclusive Radio to discuss how our customers influence Aptean's business strategy, and more. According to Kim, "at the end of the day, it all comes back to the relationship you have with your customers."  

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WCO Adopts Trade Facilitation Agreement

WCO Adopts Trade Facilitation Agreement

Global Trade Magazine - March 22, 2017

The benefits of reducing global trade costs, which is the goal of the Trade Facilitation Agreement, are evident: in 2013 the Organisation for Economic Co-operation and Development (OECD) estimated that a one-percent reduction in global trade costs would result in over $40 billion in worldwide income. Developing countries would benefit from 65 percent of that $40 billion.

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Creating Brand Advocates from Customer Complaints

Creating Brand Advocates from Customer Complaints

Digital Marketing Magazine - March 16, 2017

A browse through social media reveals a world where even the smallest everyday occurrences are shared publicly. Any interaction with a business - good or bad - is likely to be highly visible. Can you really afford to ignore this trend? As an enterprise with ‘key stakeholders’ and ‘margins’, you really need to know what these people, your customers, are saying about you.

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Hidden Cost of Warehouses

Hidden Cost of Warehouses

Manufacturing Business Technology - March 09, 2017

While a WMS can help control the movement and storage of materials within a warehouse and process associated transactions, such as receiving, picking and shipping, even when used well, there are still many “hidden costs” that can have a major impact on the bottom line, customer satisfaction and overall business success.

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Why customer experience matters in consumer banking

Why customer experience matters in consumer banking

GT News - March 09, 2017

Banks need to place customer experience at the front and center of their operations to ensure their customers remain, as well as to protect a reputation that can quickly become fragile when exposed to online communities. One of the best ways to achieve this is with the right customer relationship management (CRM) software, with tools that are flexible and adaptable; although software alone is not enough and a customer-centric strategy as equally vital.

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Food Manufacturers: Becoming Best-in-Class

Food Manufacturers: Becoming Best-in-Class

Food Manufacturing - March 08, 2017

Competing in a high volume/low margin industry requires that every aspect of the company operate at peak efficiency.  Even small changes can result in noticeable savings.  The ability to turn data into actionable insight is a key differentiator between industry leaders and all others. 

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Your customers are already talking about you on social media...

Your customers are already talking about you on social media...

Sales Initiative - March 07, 2017

Effective social media management will help you to develop and maintain a healthy brand and will improve your relationship with your customers. Your customers are talking about you anyway, so you have nothing to lose – and much to gain – by giving them a platform to talk to you via their favorite sites, with you in control.

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Six Ways Consumer Apps are Changing ERP

Six Ways Consumer Apps are Changing ERP

Toolbox.com - February 27, 2017

ERP slowly is assuming some of the characteristics and functionality that employees have come to expect from their consumer applications. Jenny Peng, Chief Technology Officer, offers her insight into how ERP systems are evolving.  

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Five Keys for Easier ERP Deployment

Five Keys for Easier ERP Deployment

Toolbox.com - February 24, 2017

Don’t panic. That might be the famous advice from the Douglas Adams series, The Hitchhiker’s Guide to the Galaxy, but it also is words of wisdom for those entrusted with deploying a new ERP system for their business. Jenny Peng, Chief Technology Officer, suggests how to minimize the challenges in an ERP deployment.  

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Aptean acquires enterprise software arm of Upp Technology

Aptean acquires enterprise software arm of Upp Technology

exploreWMS - February 23, 2017

Enterprise software company Aptean has acquired irms | 360 Enterprise Solutions, a branch of Upp Technology.  irms | 360 Enterprise builds cloud-based and mobile-enabled software for the enterprise, which includes the company’s Cloud Warehouse Management, Asset Management and Emergency Management Systems.

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Aptean Picks Up Provider of Warehouse Management Software

Aptean Picks Up Provider of Warehouse Management Software

WSJ Pro - February 22, 2017

According to Kim Eaton, Aptean's CEO, the addition of irms|360 Enterprise will help the company serve customers who are smaller than Aptean’s historical scope. She said Aptean was attracted to the business because of its footprint in the supply-chain management sector, adding the acquisition would enable Aptean to expand and support customers in the public sector.

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CRM is Going Mobile and Gaining Insights for Food & Beverage

CRM is Going Mobile and Gaining Insights for Food & Beverage

Food Manufacturing - February 21, 2017

As they become more and more intuitive, CRM solutions will become more adopted and integrated in unforeseen ways. As a result, food and beverage companies will be able to make much more proactive and impactful business decisions. 

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Getting shop floor on the move a key part of progress

Getting shop floor on the move a key part of progress

American Metal Market - February 17, 2017

Enterprise mobility solutions have become more pervasive on the manufacturing shop floor, and manufacturers are likely to become more reliant upon mobility going forward.  Chris Thornhill, Chief Architect for Research & Development, and James Wood, Director, Factory & Activplant, along with other industry experts discuss the current state and future trends.  

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Expect the Best, Plan for the Worst, and Prepare to be Surprised

Expect the Best, Plan for the Worst, and Prepare to be Surprised

Inbound Logistics - February 13, 2017

It's not if your supply chain will be disrupted, it's when.  A number of experts, including Brad Steger, Senior Vice President Supply Chain Management, discuss how risk assessment and advance planning will help minimize the impact on business.  

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Using High Tech to Help Find Higher Sales, High Profits

Using High Tech to Help Find Higher Sales, High Profits

American Metal Market - January 31, 2017

New generations of sales and fulfillment software is expected to be even more important to help metals companies compete in today’s increasingly technologically savvy business environment.  Peter Weymouth, Senior Product Manager, and other industry experts discuss the many ways can impact and improve business.  

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Fine-Tune Your ERP for 2017

Fine-Tune Your ERP for 2017

Food Manufacturing - January 30, 2017

At the start of this new year, it is time to look at ways to continuously improve on that foundation. Meaningful changes are made by analyzing meaningful data. These insights create a course of action to further increase an organization’s efficiency, decrease costs, improve profitability and improve customer service levels.

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Global Trade Management in 2017

Global Trade Management in 2017

Global Trade Magazine - January 17, 2017

In 2016 the world was surprised by the passing of Brexit and Trump winning the US Presidential election. Looking to 2017 from a global trade perspective, these events make one prediction certain: trade barriers in the Western Hemisphere will not be lowered. To what extent there will be an increase in tariff and non-tariff barriers is unclear, but there is no time like the present to speculate a little.

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Three CRM Trends to Watch in 2017

Three CRM Trends to Watch in 2017

Destination CRM - January 12, 2017

2017 will be a transformative year for the CRM space. Advanced technologies like machine learning and natural language processing are opening the door for an explosion of new capabilities for the CRM market. However, organizations need to take the time to thoughtfully prepare for the adoption of these technologies. This year, companies need to take the time to rethink their overall CRM goals and drive simplification efforts through their solutions. Once the solution has been rationalized and simplified, the road forward to enable personalization and alternative user experiences will be much clearer.

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FSMA Compliance: Tips to Avoid 'Analysis Paralysis' in Mid-Size Companies

FSMA Compliance: Tips to Avoid 'Analysis Paralysis' in Mid-Size Companies

Food Manufacturing - December 21, 2016

During this critical time period, as we wait for the results of the first inspections, it is imperative for small businesses to continue to move forward with their plans for compliance. It may take more resources and skills than are currently available, and additional efforts may be necessary to meet federal regulations. Jack Payne, Vice President of Product Management and Solution Consulting, offers a few tips to help mid-size companies navigate the road to FSMA Compliance.  

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ERP system ensures that a dairy processor complies with FSMA

ERP system ensures that a dairy processor complies with FSMA

Dairy Foods - December 20, 2016

FSMA regulations are pushing food processors to increase their attention to detail, which brings the need for technology to the forefront.  A comprehensive, integrated ERP system designed for food manufacturers allows access to more in-depth information about the operation.  The end result is a more productive, more profitable organization that has continued to earn the trust of its customers and the confidence of consumers.  

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Three Timeless Lessons from Grace Hopper

Three Timeless Lessons from Grace Hopper

The Huffington Post - December 19, 2016

Aptean CEO Kim Eaton shares three lesson she learned from Grace Hopper, one of the first programmers of the Harvard Mark I computer and creator of the first compiler - a tool that translates code from one programming language to another. "Amazing Grace" accomplished a great deal in her life and serves as an inspiration for us as we strive to foster innovation at Aptean.

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Intelligent CRM Connects Customers and Users

Intelligent CRM Connects Customers and Users

Destination CRM - December 05, 2016

Chatbots can help CRM move from an internally focused information warehouse to an externally driven engagement tool, building relationships based on what is important to both customers and users. Imad Al-Abed, Aptean Director of Pivotal and Knova, shares his views on how consumers continue to change the way they engage via social media, and that businesses must also adjust their approach to their customers accordingly.

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CRM Needs to be Intuitive

CRM Needs to be Intuitive

CRM Buyer - December 05, 2016

There are three significant trends in CRM right now, according to Matt Keenan, Aptean SVP of CRM products. Keenan discusses the need for CRM to be intuitive and some of the issues surrounding intelligent automation.

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Manufacturing ERP and the Rise of the Millennials

Manufacturing ERP and the Rise of the Millennials

Manufacturing Business Technology - December 01, 2016

Millennials expect advanced technology in the workplace, and manufacturing can attract young workers by emphasizing how much technology is used. Stevie Hay, Senior Director, Axis & AssetPoint, shares how robust ERP solutions are the way of modern manufacturing, not only to advance business operations, but also to bring in the Millennials. 

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The Future of MES

The Future of MES

Engineer Live - November 30, 2016

In a world where margins continue to shrink and capacities have to be used as wisely as possible, manufacturing execution systems have grown into an essential tool for manufacturers. James Wood, Director, Factory & ActivPlant, looks at what 2017 might bring for process manufacturers in the food and beverage sector.

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Using Software To Track Contamination

Using Software To Track Contamination

Food Engineering - November 22, 2016

With the food supply chain becoming increasingly global and adding extra complexities to manufacturing, more accurate food safety tools need to be employed to keep bad products from reaching other food processors as ingredients or consumers as end products.  Aptean's Jack Payne and other industry experts share important factors to consider when researching software solutions.  

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The Right Track

The Right Track

American Metal Market - November 21, 2016

Tracking and tracing have two parallel functions in the metals supply chain: quality control and process improvement. It might seem that they should be sequential, with quality control primary and process improvement as an added benefit.  Peter Weymouth, Senior Product Manager, and other industry experts discuss how these two aspects inform and enhance each other.  

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Benchmark Plant Processes to Become Competitive

Benchmark Plant Processes to Become Competitive

Food Engineering - November 18, 2016

There are plenty of tools—especially lean manufacturing— that can be used to cut waste and improve productivity.  Though lean doesn’t necessarily require software tools, there are numerous software tools available to support lean strategies to benchmark your processes, for example KPIs and OEE.  A number of experts, including Roy Thomas, Principal Solutions Consultant, discuss how to set benchmarks to improve manufacturing processes.

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The Importance of Accurate Global Trade Content

The Importance of Accurate Global Trade Content

Manufacturing Business Technology - October 27, 2016

Business decisions are made based on available information. These can involve sourcing materials, locating factories and engaging suppliers.  With every decision made, a number of factors are taken into consideration.  However, without accurate and up-to-date global trade content — a collection of global trade regulations and regulatory knowledge — decisions made would not be properly informed. Uninformed decisions can lead to disastrous results.   

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Navigating FSMA Documentation

Navigating FSMA Documentation

Food Manufacturing - October 25, 2016

Most companies have identified what needs to be done in order to comply, but for many the challenge of documenting those efforts remains. Typically there is no consistent format or approach for records maintenance, and too often key information on the same topic or issue is different at different locations. Information should be easily accessible and usable across the organization to identify

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Two Questions Intelligent CRM Systems Must Answer

Two Questions Intelligent CRM Systems Must Answer

Destination CRM - October 04, 2016

The end goal of any CRM is to provide a well-developed customer profile and derive actionable insight from available data. This goal must be achieved in the most efficient manner. As enterprise software continues to develop, the needs of the user must also be addressed and our business systems must elevate their game. Not only should intelligent processes look for ways to improve customer experience, but user interfaces must adapt to improve productivity. 

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Applying Traceability Beyond Recalls

Applying Traceability Beyond Recalls

Food Manufacturing - September 28, 2016

For most manufacturers, the No. 1 reason to implement track and trace technology is to manage recalls. This capability can be also be used to improve other aspects of an organization, such as inventory management and quality assurance. This wider application can lead to improved efficiencies, reduced costs and increased customer satisfaction.

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Minimize the Pain, Maximize the Gain of Implementing an MES

Minimize the Pain, Maximize the Gain of Implementing an MES

Industrial Maintenance & Plant Operations - September 21, 2016

Manufacturing Execution Systems (MES) are a valuable asset. Designed to empower operators and promote visibility into manufacturing operations, very often the solutions become complicated; instead of gaining value, the very people who should be benefiting become side-tracked. But MES does not have to be ultra-complex. Aptean's James Wood shares how modern solutions peel back the complexity, and bring real advantages to businesses at many levels.

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Track and Trace: Focus on Allergen Controls

Track and Trace: Focus on Allergen Controls

Food Manufacturing - August 31, 2016

Undeclared allergens have been the leading cause of recall since 2011, accounting for 45 percent of all FDA recalls in 2015, exceeding the total number of recalls for all previous years.  In years past, the FDA had urged manufacturers to avoid unidentified allergens; now the industry is required avoid them as part of the Preventive Controls provisions of the Food Safety Modernization Act (FSMA). The implementation of an integrated ERP system can help a company meet these requirements.

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Mitigating the Risk of Inaccurate Inventory

Mitigating the Risk of Inaccurate Inventory

Manufacturing Business Technology - August 18, 2016

A supplier may have the most sophisticated software, the most experienced personnel, and the proper warehouse inventory to fulfill any demand. However, even with everything in order from the supplier side, without accurate and timely store inventory the risk of stock outs can be high and go unnoticed until the next cycle count at each store. 

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Going Beyond FSMA Compliance

Going Beyond FSMA Compliance

Food Manufacturing - July 26, 2016

An ERP system specifically designed for food manufacturers will benefit a company as they comply with FSMA regulations regarding preventive controls, traceability and documentation.  Forward-thinking businesses are going even further by exploiting the full capabilities of the system in order to improve efficiencies, reduce costs, increase margins and increase customer service levels.

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Enhanced ERP Software Has Met More Users' Needs

Enhanced ERP Software Has Met More Users' Needs

American Metal Market - July 20, 2016

By listening to the customers – and acting upon their suggestions – Aptean has continually evolved its flagship Enterprise Resource Planning (ERP) software to increasingly meet its customers’ needs.  Axis is specifically designed for metal makers involved in melting, casting, rolling, forging, drawing extruding, blanking, leveling and/or slitting. It is serviced by inhouse consultants with broad and deep business and metals industry backgrounds with an average of 20 years of experience.

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Is It Time for Your CRM to Evolve?

Is It Time for Your CRM to Evolve?

Destination CRM - July 08, 2016

Like nature, technology is always moving forward and adapting—and your enterprise applications should be no different.  Users are demanding intuitive navigation, rich analytics, and a robust mobile experience.

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Global Trade Management Compliance Issues

Global Trade Management Compliance Issues

Manufacturing Business Technology - July 05, 2016

Identify the compliance requirements you are subject to, set up programs that make you compliant, and create a common understanding internally and externally about the importance of compliance. It can save you time in multiple ways: valuable time wasted in the supply chain or even time in prison.

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Hidden Risks In Your Supply Chain and How To Navigate Around Them

Hidden Risks In Your Supply Chain and How To Navigate Around Them

Industrial Distribution - June 30, 2016

Take a moment to contemplate Murphy’s Law: everything that can go wrong in your supply chain (SC) will go wrong.  You do not know what the event will be, and you cannot wait, unprepared, for it to arrive. Consider it almost like in a fire drill. You hope you never need it, but you want to know where the weak spots of the plan are. There are four key components to consider as you examine both your readiness, and your SC partners,’ to deal with adversity.

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FSMA Survey Shows Increased Focus on Traceability and Preventive Controls

FSMA Survey Shows Increased Focus on Traceability and Preventive Controls

Food Manufacturing - June 23, 2016

In a recent survey, Aptean asked its customers about the overall impact FSMA would have on their businesses, the effort necessary to comply with the pending rules and the aspects of their business that would be affected the most. The responses were then compared to a similar survey conducted in 2015

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The Impact of FSMA Compliance Comes in Varying Degrees

The Impact of FSMA Compliance Comes in Varying Degrees

Food Manufacturing - May 18, 2016

Even before the Food Safety Modernization Act (FSMA) was signed into law January 2011, food safety has been a major concern for the food industry and consumers.  The Global Food Safety Initiative (GFSI) was established in May 2000 to establish a safer supply chain and regain consumer trust following a number of high-profile food recalls.  Many food manufacturing companies decided to obtain certifications, while others have chosen not to obtain GFSI certifications at all. It wasn’t a matter of being less concerned about food safety; it was simply not a business requirement.  Fast forward to the last quarter of 2015, and FSMA rules have been finalized. The compliance date for many companies is a looming deadline in 2016. What steps are those companies taking to comply with the regulations, and how much of an impact is it having on their organization?  

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ERP Takes on a Bigger Role in Managing Supply Chains

ERP Takes on a Bigger Role in Managing Supply Chains

Food Logistics - May 17, 2016

All players in the food supply chain–growers, processors, packers, distributors, transporters, retailers and foodservice operators–have to collect more product information than ever and organize it for more uses. Software systems help companies manage these tasks. But as companies grow and the tasks become more complex, companies turn to enterprise resource planning (ERP) software, which allows them to manage data for multiple business activities such as product planning, cost analysis, manufacturing, service delivery, marketing, sales and more.

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Last Minute Tips for FSMA Compliance

Last Minute Tips for FSMA Compliance

Food Manufacturing - April 18, 2016

With stronger industry standards, like the FDA’s Food Safety Modernization Act (FSMA) in place, food manufacturers are beginning to feel more pressure as it relates to their food safety and preventative processes.  The FDA now has seven final rules to achieve preventive and risk-based standards surrounding everything touching the food supply chain, including packing, processing and distribution of foods.  Although these regulations are absolutely vital to ensure the safety of consumers, managing the necessary changes as a manufacturer is challenging. If you find you are one of the many companies struggling to navigate the road to FSMA compliance, the following are tactics to focus on ahead of the final deadline.

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Food Safety Modernization Act- Not Just a One-Way Ticket

Food Safety Modernization Act- Not Just a One-Way Ticket

Supply & Demand Chain Executive - March 31, 2016

When someone reports a foodborne illness, the immediate response is to figure out where the contamination occurred and issue a recall. As the Food Safety Modernization Act (FSMA) is coming into play, the focus in the food industry will go from responding to contamination to preventing it. FSMA is also increasing the need to track what happens to food across the entire supply chain.  Many producers, manufacturers and retailers have product tracing systems already in place; however, they vary on the amount of information the system records and how far forward or backward in the supply chain the system tracks.

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One Up and One Back- FSMA's Round Trip Ticket Through the Supply Chain

One Up and One Back- FSMA's Round Trip Ticket Through the Supply Chain

Food Manufacturing - March 17, 2016

Tracking your food across the total supply chain ensures that manufacturers and distributors take a “one up and one back” approach. This approach enables everyone to know where it came from (one back) and who it was sold to (one up). Confirming the integrity and safety of your food is not just an issue of what happens inside the manufacturing walls anymore. It’s all about being able to promptly respond to a recall during the unfortunate event of a food safety issue, mock recall or demonstrate compliance.

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More staff or more efficient staff?

More staff or more efficient staff?

Sales Iniitative - February 17, 2016

Staff on the frontline are the face of your company, and customer service staff in particular have the important role of putting things right when they go wrong. If a customer has a poor experience here, it could make or break their relationship with you.

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Using Technology to Stay Proactive Will  Help Manufacturing Navigate the FSMA in 2016

Using Technology to Stay Proactive Will Help Manufacturing Navigate the FSMA in 2016

Food Manufacturing - February 15, 2016

With stronger industry standards in place — like the FDA’s Food Safety Modernization Act — food and beverage manufacturers will see a huge emphasis in 2016 on preventative measures. The FSMA’s mission is to put prevention at the forefront — meaning the overall goal is trying to proactively prevent a problem or recall before having to implement the processes and procedures to fix it, also known as Hazard Analysis Critical Control Point.  Although some food and beverage manufacturers aren’t yet equipped to handle growing consumer concerns and compliance demands, they are already starting to feel the heat.

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Big Data:  The Right Prescription for Providers and Patients

Big Data: The Right Prescription for Providers and Patients

Health IT Outcomes - February 09, 2016

From medical charts and prescriptions to financial and insurance information, patients generate a lot of data throughout their lifetimes. Some of that data is structured. However, even within sophisticated healthcare organizations, most of it — paper documents, ad hoc emails, data created through monitoring devices, for example — is not. As healthcare moves toward more of an evidence based model, data will play more of an instrumental role. Now more than ever, it’s important for healthcare providers to realize organizational success has less to do with how much data they gather and more to do with how data is utilized.  

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Bringing Back The Human Factor To Manufacturing

Bringing Back The Human Factor To Manufacturing

Manufacturing Business Technology - February 05, 2016

In an age of increasing technological sophistication in manufacturing processes, its people are the most important and valuable resource a company possesses. The human element is what dictates true operational efficiency – that is, if it can be optimally integrated into a business’ production practices.

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Majority of manufacturers feeling impact from FSMA

Majority of manufacturers feeling impact from FSMA

Food Quality News - January 14, 2016

More than three-quarters of manufacturing customers have experienced some level of impact from the Food Safety Modernization Act (FSMA), according to Aptean. The enterprise software provider found a majority (81%) of customers surveyed are experiencing some effect from the regulations. Respondents listed traceability, supplier and facility audits, HACCP/preventative, corrective actions and product recalls as the five areas of operations that have been impacted the most.

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Four CRM Trends for 2016

Four CRM Trends for 2016

Destination CRM - January 06, 2016

Trend predictions are useful to investigate as you look ahead to how your organization should operate in the upcoming years. What to do with these trends in 2016 can be one of the keys to your organization's success this year and for the foreseeable future.

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Manufacturing Execution Systems and the Human Factor

Manufacturing Execution Systems and the Human Factor

Materials Handling World Magazine - October 05, 2015

Aptean's Director of Factory and Activplant Product Lines, James Wood discussion manufacturing execution systems (MES) and incorporating people into the processes. "Effective MES software directly involves production personnel. It is not about simply having staff to oversee the production processes, performing simple repetitive tasks in a continuous cycle; it is about empowering these staff with MES solutions that put the spotlight on them, their abilities and their personal performance levels."

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ERP Lessons Learned

ERP Lessons Learned

Manufacturing Business Technology - September 18, 2015

Paradise Tomato Kitchen's IT Director, Ryan Swain talks about selecting the right ERP for their business. "As ERP technology has evolved through the years, it's become a vital part of our business. Its visibility, accuracy and real-time management have improved our overall operational efficiency."

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The debate: How is fintech changing the ways financial institutions operate?

The debate: How is fintech changing the ways financial institutions operate?

Business Reporter - September 13, 2015

A panel of experts including Aptean's Respond product director, Duane George give their thoughts on the ways technology is changing the ways financial institutions work.

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Is it Time to Recall your Recall Process?

Is it Time to Recall your Recall Process?

Supply & Demand Chain Executive - September 11, 2015

Aptean's Vice President of Solution Consulting, Jack Payne discusses how to reduce the number of recalls with track and trace technology. "When it comes to reducing the number of food recalls, preparation is prevention's greatest ally. Continual process refinement paired with the proper use of track and trace technology can greatly reduce the occurance and effects of food safety issues."

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IFAs at risk of hefty costs without robust complaints system

IFAs at risk of hefty costs without robust complaints system

International Adviser - September 10, 2015

Financial advisers could be faced with large costs if they fail to adopt a holistic system for handling complaints before next year's reform, industry players have been warned.

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Why complaint handling is more important than ever for the insurance industry

Why complaint handling is more important than ever for the insurance industry

MYCUSTOMER - September 03, 2015

With a financial watchdog soon introducing complaints reports, insurance firms must step up. Aptean's Vice President of CRM products, Matt Keenan discusses the importance of complaints management.

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Nurturing your CRM Program: Growing from Infancy to Adulthood

Nurturing your CRM Program: Growing from Infancy to Adulthood

Qualified Remodeler - August 31, 2015

The technology and processes we use day to day, such as our CRM programs, need the same care and attention to flourish, just as we did in our own infancy, so they can provide the best experience possible for users, customers and the company overall.

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Computing the Odds

Computing the Odds

American Metal Market - August 31, 2015

The whole name of the game is about visibility into your inventory, and you can manage your inventory better with the right ERP software.

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Integrate CRM and ERP for Better Intelligence

Integrate CRM and ERP for Better Intelligence

Destination CRM - August 31, 2015

Businesses benefit when information flows freely between systems.

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Why Local Is Vital, Even for National Brands

Why Local Is Vital, Even for National Brands

Huff Post - August 27, 2015

In Aptean's ACARE program employees volunteer their time to raise awareness and money for lots of different causes from providing food for orphanages and planting trees in Bangalore, to cleaning up trails in Atlanta and and collecting food for the homeless in England.

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Aptean Unveils Revamped Made2Manage ERP

Aptean Unveils Revamped Made2Manage ERP

MarTech Advisor - August 25, 2015

Aptean, the Complaints Management, CRM, ERP and Supply Chain software applications enabler has announced the introduction of Made2Manage 7.5, its latest ERP offering.

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Paradise Tomato Kitchens deploys Aptean’s Factory MES to gain more visibility over three processing plants

Paradise Tomato Kitchens deploys Aptean’s Factory MES to gain more visibility over three processing plants

Food Production Daily - August 07, 2015

Paradise Tomato Kitchens has improved its overall operational efficiency by installing Aptean’s Factory MES to gain more visibility over three processing plants; two in Louisville KY, and one in Los Banos CA. in the US.

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Data Analytics Help Food Company Spot Bottlenecks and Defects

Data Analytics Help Food Company Spot Bottlenecks and Defects

CIO Magazine - July 30, 2015

Berner Food and Beverage deploys predictive analytics to increase operational efficiency and manage product defects.

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Sales Force Automation Tools Ranked in Gartner Magic Quadrants

Sales Force Automation Tools Ranked in Gartner Magic Quadrants

CRM Daily - July 23, 2015

Aptean has stabilized, Gartner says, since it acquired Pivotal CRM from CDC Software. The improved 6.5 release features a cloud delivery option through Amazon Web Services. Its strengths are configuration and extensibility, customer loyalty, and Microsoft centricity.

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Aptean Updates Respond for Financial Services

Aptean Updates Respond for Financial Services

CRM Daily - July 07, 2015

Aptean has released Respond 6.0, its complaints and feedback management offering. The new version delivers increased functionality to help companies further improve interaction with customers, deliver timely case resolutions and stay in compliance with constantly changing Financial Conduct Authority (FCA) and Consumer Financial Protection Bureau (CFPB) regulations, among others.

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The Road to Success: 100 Great Supply and Demand Chain Projects

The Road to Success: 100 Great Supply and Demand Chain Projects

Supply and Demand Chain Executive - June 26, 2015

Aptean customer, Berner Food and Beverage is recognized as one of the top 100 Supply and Demand Chain Projects in 2015.

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Top CRM Software Awards 2015/16

Top CRM Software Awards 2015/16

CSM Magazine - June 22, 2015

Aptean's Pivotal CRM was selected by ISM Inc., Customer-Centric Strategic Advisors, as a Top 15 CRM Enterprise Software Award winner for 2015-16.

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Enhanced Options for CRM

Enhanced Options for CRM

Manufacturing Today - June 17, 2015

Aptean has launched Pivotal 6.5, the latest version of its enterprise class CRM (Customer Relationship Management) solution designed to address a wide range of business challenges across all areas of CRM, including sales automation, marketing management and customer service delivery.

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Track and Trace Technology: One Cure for the Common Recall

Track and Trace Technology: One Cure for the Common Recall

Food Manufacturing - June 12, 2015

Jack Payne, Vice President of Solutions Consulting at Aptean discusses how track and trace technology can save your brand reputation, especially in the event of a mass recall and be recognized as a trusted change agent in the food and beverage industry.

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The Morning Leverage: Private Equity, the Next Generation?

The Morning Leverage: Private Equity, the Next Generation?

The Wall Street Journal - June 12, 2015

Aptean an enterprise software company backed by Vista Equity Partners, acquired software services business Vision Information Logistics from Cinram Group Inc., a media development and delivery services company that is backed by Najafi Cos., writes Chitra Vemuri.

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Aptean Acquires Vision Software Solutions

Aptean Acquires Vision Software Solutions

MARTECH ADVISOR - June 12, 2015

Enterprise application software company Aptean has acquired the Vision® software solutions business operations from associates of Cinram Group Inc. Vision delivers cloud-based Business Intelligence and Supply Chain Inventory Management for Fortune 100 companies across electronics, home entertainment and publishing. It records and manages inventory data and information for over 47,000 stores and 100 retailers in 18 countries.

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The Blame Game: Complaints Handling in Financial Services

The Blame Game: Complaints Handling in Financial Services

ProfessionalAdviser.com - June 08, 2015

In response to the FCA’s complaints handling consultation paper, software provider Aptean brought together an industry focus group to gauge reaction. Duane George, Aptean Respond Product Director explains.

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Get Back to the Basics: A CRM Approach

Get Back to the Basics: A CRM Approach

ForResidentialPros.com - June 05, 2015

Matt Keenan, vice president of CRM product management at Aptean explains how to use your CRM in getting back to the basics with your customers. He discusses how you can use your CRM tools to slow down and get to know what your customers want you to know.

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Aptean Launches Analytics for Metals Industry Customers

Aptean Launches Analytics for Metals Industry Customers

Atlanta City Biz List - June 03, 2015

Aptean has announced the launch of Aptean Analytics for Metals. Powered by analytics leader QlikView and supporting Aptean’s Axis ERP solution, Aptean Analytics delivers graphical dashboards designed to provide actionable insights for metals producers, processors and service centers.

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Financial industry concerned over FCA complaint reforms

Financial industry concerned over FCA complaint reforms

International Adviser - May 28, 2015

Duane George, Respond product director speaks on the concerns that the UK financial services industry has expressed over the additional workload and costs likely to be created by the Financial Conduct Authority's proposed reforms to the way complaints are handled.

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Cloud-based MES/ERP -- No longer an oxymoron

Cloud-based MES/ERP -- No longer an oxymoron

Food Engineering - May 26, 2015

ERP expert Jack Payne gives insight on making the move to a cloud based ERP solution.

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What Can A Comprehensive Traceability Solution Do For You?

What Can A Comprehensive Traceability Solution Do For You?

Food Online - May 26, 2015

Jack Payne explains how the right traceability solution enables businesses to better understand, prepare for, and exceed both regulatory compliance and consumer satisfaction.

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Women in STEM Leadership & the VC World

Women in STEM Leadership & the VC World

Dana Barrett Show - May 14, 2015

Aptean CEO Kim Eaton talks about women in STEM leadership and corporate culture on the Dana Barrett Show.

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Anticipating the Future of Financial Services Customer Complaints Handling

Anticipating the Future of Financial Services Customer Complaints Handling

CSM - May 11, 2015

Duane George, Respond Product Director, discusses the key findings of a financial services user group's response to the Financial Conduct Authority's Consultation Paper on Improving Complaints Handling.

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Mentor Women for STEM Roles

Mentor Women for STEM Roles

The Atlanta Journal Constitution - April 30, 2015

Aptean CEO, Kim Eaton speaks in a guest column piece for the Atlanta Journal Constitution about mentoring women to become passionate and driven leaders, especially within the science, technology, engineering and math (STEM) industry.

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Kim Eaton Interview

Kim Eaton Interview

Atlanta Business Radio X - April 27, 2015

Aptean CEO, Kim Eaton joins Atlanta Business RadioX to discuss the Aptean's business strategy and growth, available product lines and the partnerships the company develops with its customers.

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Aptean: Response Time, Accuracy and Flexibility Key in Traceability System

Aptean: Response Time, Accuracy and Flexibility Key in Traceability System

FoodQualityNews.com - April 24, 2015

Vice President of Solution Consulting, Jack Payne speaks to Food Quality News about the importance of track and trace technology within the food and beverage industry - important to protect the brand, manage a recall and minimize risk.

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Is Your Efficiency Tracking System Actually Efficient?

Is Your Efficiency Tracking System Actually Efficient?

Food Manufacturing - March 19, 2015

Jack Payne talks about fixing the communication breakdown within your process manufacturing solution by transforming a paper-based system into an integrated MES on the factory floor combined with your wider ERP application.

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 A Two-Tier ERP Strategy - The Right Solution For The Right Customer

A Two-Tier ERP Strategy - The Right Solution For The Right Customer

Manufacturing Business Technology - March 16, 2015

Jack Payne discusses multi-tier ERP strategies for process manufacturing success at both the plant and part of a larger corporate team.

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Making Complex Enterprise data Simple With Analytics

Making Complex Enterprise data Simple With Analytics

Modern Metals - March 01, 2015

Peter Weymouth talks about how incorporating an analytics solution tailored for the metals industry into your ERP system will help you turn raw data into actionable insights that can help you streamline operations, increase productivity and reduce costs.

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KMWORLD 100 Companies That Matter in Knowledge Management

KMWORLD 100 Companies That Matter in Knowledge Management

KMWorld Magazine - March 01, 2015

Aptean has been named to the 2015 KMWorld 100, an annual list of the “Companies That Matter in Knowledge Management.” The KMWORLD 100 is the result of a year-long collaborative effort among a select group of colleagues, analysts, system integrators and users.

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Tech Tuesday: The B2B Customer Experience

Tech Tuesday: The B2B Customer Experience

The Dana Barrett Show - February 24, 2015

Aptean CEO, Kim Eaton joined Dana Barrett's live radio show for her Tech Tuesday special, covering the B2B customer experience.

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Help your buyer find their dream home with a tailored customer experience

Help your buyer find their dream home with a tailored customer experience

For Residential Pros - February 09, 2015

Matt Keenan talks about using your CRM tool to provide an easy, comprehensive home buyer experience all the way through post sale.

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Cover Story Extra: 'Suite' Success for Berner Food & Beverage

Cover Story Extra: 'Suite' Success for Berner Food & Beverage

Food Manufacturing - February 09, 2015

This Cover Story Extra examines Berner's use of Ross ERP, Factory MES and Pivotal CRM technology across all aspects of its operation.

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The New Age of Sales - How to become a sophisticated seller in 2015

The New Age of Sales - How to become a sophisticated seller in 2015

Destination CRM - February 06, 2015

Matt Keenan talks about how tools such as CRM give sales executives the capability to develop stronger relationships with prospects and ultimately win customers for life.

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What are you running your business with? Is it ERP?

What are you running your business with? Is it ERP?

Mint Jutras - January 30, 2015

ERP Expert Cindy Jutras analyzes the ERP industry via Aptean, SAP and Oracle.

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BI for Business Results

BI for Business Results

SOFTWARE Magazine - January 13, 2015

Aptean’s Jennifer Sherman discussed the value of actionable data in a company’s operations process.

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 Aptean Respond Complaints Management Wins 2015 CUSTOMER Product of the Year Award

Aptean Respond Complaints Management Wins 2015 CUSTOMER Product of the Year Award

CUSTOMER Magazine - January 12, 2015

The Aptean Respond Complaints Management solution was named as a winner of the 2015 CUSTOMER Product of the Year Award, presented by CUSTOMER magazine.

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People on the Move: Kim Eaton

People on the Move: Kim Eaton

Atlanta Business Chronicle - January 08, 2015

Aptean has appointed Kim Eaton as Chief Executive Officer. Eaton joined Aptean in August 2014 as Chief Operating Officer, overseeing all aspects of Aptean’s global operations.

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CMC Fire and Rescue Equipment Manufacturer Improves Operations Process with Aptean

CMC Fire and Rescue Equipment Manufacturer Improves Operations Process with Aptean

Fire Engineering - December 03, 2014

CMC Rescue and ERP expert Cindy Jutras discuss the value of an integrated ERP for discrete manufacturers.

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Retaining Home Buying Customers for Life

Retaining Home Buying Customers for Life

For Residential Pros - November 24, 2014

Aptean Vice President of CRM Matt Keenan writes about the value of a comprehensive CRM solution for Home Building companies.

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Mobile CRM: online and in-hand

Mobile CRM: online and in-hand

Credit Union Management - November 24, 2014

Aptean Pivotal CRM customer Farm Credit Mid-America talks about the mobility capabilities of its CRM processes.

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Tech Niche: Software - Process Manufacturing Suite

Tech Niche: Software - Process Manufacturing Suite

Food Manufacturing - November 17, 2014

Aptean’s Process Manufacturing Suite is featured in the November issue.

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VW use customer feedback to improve service processes

VW use customer feedback to improve service processes

Business Car Manager - November 05, 2014

Volkswagen Financial Services talks about why they selected Aptean’s Respond Complaints Management solution.

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Aptean featured in FORTUNE Magazine

Aptean featured in FORTUNE Magazine

FORTUNE Magazine - November 05, 2014

FORTUNE profiles the evolution of Aptean’s business applications following the launch of the company in 2012.

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Aptean Senior Vice President Jen Sherman Featured

Aptean Senior Vice President Jen Sherman Featured

Atlanta Business Chronicle - October 31, 2014

Aptean Senior Vice President Jen Sherman is featured in the Atlanta Business Chronicle, highlighting one of her many hidden talents.

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Quicker customer complaint resolution

Quicker customer complaint resolution

KM World - October 13, 2014

Volkswagen Financial Services Selects Aptean’s Respond.

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Warehouse automation systems help control inventory

Warehouse automation systems help control inventory

Dairy Foods - October 11, 2014

Aptean’s Factory MES improves daily work control practices for dairy processors.

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6 Tips to Manage the Member Experience

6 Tips to Manage the Member Experience

Credit Union Times - October 06, 2014

Aptean’s Matt Keenan writes about how CRM solutions can improve Credit Union customer service.

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Aptean Pivotal CRM Certification Report

Aptean Pivotal CRM Certification Report

Technology Evaluation Centers - October 03, 2014

Free download of TEC’s official certification of Aptean Pivotal.

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Regulation as an Opportunity

Regulation as an Opportunity

Inbound Logistics - September 22, 2014

Aptean’s Par Wetterlöf discusses the benefits manufacturers can see from real-time transaction control.

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Moving Off and Moving Up

Moving Off and Moving Up

ChainLink Research - September 18, 2014

Aptean’s Danna Nelson discusses customer training during ERP implementations.

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Transitioning from paper to real-time operations

Transitioning from paper to real-time operations

Manufacturing Automation - August 29, 2014

Aptean’s Roy Thomas writes about the opportunities that a Manufacturing Execution System can provide.

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Aptean Works to gain an Edge

Aptean Works to gain an Edge

TMC Media - August 22, 2014

TMC editor Paula Bernier discusses her Edge experience and interviews Aptean’s Paul Ilse and Matt Keenan.

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Pivotal CRM Is Now a TEC Certified Solution

Pivotal CRM Is Now a TEC Certified Solution

Technology Evaluation Centers - August 18, 2014

TEC is pleased to announce that Pivotal CRM—an Aptean product—is now one of Technology Evaluation Centers’ (TEC’s) customer relationship management (CRM) certified solutions and is available for evaluation online in the Customer Relationship Management (CRM) Evaluation Center.

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Legacy network - ERPs and Service Centers

Legacy network - ERPs and Service Centers

American Metal Market - August 06, 2014

Aptean’s Peter Weymouth is quoted about service center ERP processes in the metals industry.

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Customer Analysis Solutions - Customer Magazine

Customer Analysis Solutions - Customer Magazine

TMC Media - July 24, 2014

Aptean Analytics features Business Intelligence dashboards and analytics for a wide range of vertical markets and is powered by the QlikView Business Discovery platform. Aptean Analytics is integrated across Aptean’s portfolio of products to provide end-to-end BI for process manufacturing, discrete manufacturing, and financial services.

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2014 Press Day Interview with Jen Sherman

2014 Press Day Interview with Jen Sherman

TMC Media - July 15, 2014

Aptean Senior Vice President Jen Sherman talks about Aptean’s new “Where Software Works” brand identity and discusses customers The Cheesecake Factory and Ford Motor Company.

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Executives Speak Out on Digital Marketing

Executives Speak Out on Digital Marketing

HUB Magazine - June 27, 2014

University Federal Credit Union share how Aptean’s CRM systems helps them issue and close from 12,000 to 20,000 service requests a month.

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Steel Seen Inefficient User of IT Tools

Steel Seen Inefficient User of IT Tools

AMM.com - June 24, 2014

Ron Greco, director of sales for Axis ERP, says cloud computing, data analytics and mobile platforms are slowly coming into play in the steel industry.

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Enterprising Manufacturer Grows Into Forging

Enterprising Manufacturer Grows Into Forging

Forging Magazine - June 23, 2014

Aptean customer Perryman Co. shares its history of success with Aptean’s Axis ERP.

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Ford Motor Company Expands Use Of Aptean

Ford Motor Company Expands Use Of Aptean

Manufacturing Business Technology - June 13, 2014

Ford Motor Company has expanded its use of Aptean’s Activplant solution to help drive continuous improvement in selected manufacturing plants around the world.

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The Right Tools Enable Long-term Success

The Right Tools Enable Long-term Success

Food Engineering - June 09, 2014

Credibility and history are two important indicators when choosing a consultant, according to Danna Nelson, Aptean vice president of ERP product management.

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 Aptean—Ready To Leap Forward

Aptean—Ready To Leap Forward

Technology Evaluation Centers - June 05, 2014

Though the software vendor Aptean doesn’t typically receive much coverage in the front pages of software and computer magazines, it certainly has started making its mark in various manufacturing verticals, and, of course, in the more than 5,000 companies using its software products.

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The Aptean Revival

The Aptean Revival

ChainLink Research - June 03, 2014

When Aptean was formed two years ago, many wondered whether they would survive. Now, not only does their survival seem relatively secure, but they have a shot at meaningful growth.

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(Re)Vision Quest: How One CU Is Expanding Depth of Its CRM Platform

(Re)Vision Quest: How One CU Is Expanding Depth of Its CRM Platform

Credit Union Journal - May 23, 2014

University Federal Credit Union share how Aptean’s CRM systems helps them issue and close from 12,000 to 20,000 service requests a month.

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