Government organizations are under extraordinary pressure to create services that deliver new value in terms of lighter tax loads, less administrative waste, professional accountability, and better community services. Optimize government best practices with rich functionality that can be tailored to suit your area of citizen relations. This allows you to create lasting, beneficial relationships one citizen at a time.
Give your citizens a one-stop service when they need to check the city library hours of operation, complain about a neighbor's barking dog, report an abandoned car, pay utility bills or send positive feedback to the parks department for a job well done. Using customer relationship management, response management, and/or fund accounting solutions, you can get a better overview on citizens and your budget, access knowledge databases, and respond quickly to requests.
Learn how our unique capabilities support your Government organization
Let your customers directly register feedback, including complaints, and track the progress and status of the issue through your website.
Create marketing campaigns that are segmented, personalized, measurable and adaptive across the multiple channels in your marketing mix.
Give your citizens a one-stop-shop for interacting with you by implementing a solution that provides a rich array of functions customized to your best practices in the area of citizen relations.
Manage government finances, centralize billing and collections, and maintain your payroll system with a full-fledged fund accounting solution designed to meet the specific needs of government agencies.