Utilities

SOLUTIONS FOR UNIQUE INDUSTRY CHALLENGES

Utilities is a competitive market and the onus is not just on efficiency but on retaining customers. And, with rising energy prices, greater consumer choices and increasing customer expectations, utility companies are looking to customer service as a core differentiator. Our solutions for utilities are focused on helping you automate time-consuming processes, strengthen customer relationships and learn from customer feedback to become a preferred provider. If you seek to use the customer experience you deliver as a differentiator, we have the solution to your challenge.

Learn how our unique capabilities support your Utilities organization

Enterprise Feedback Management

Let your customers directly register feedback, including complaints, and track the progress and status of the issue through your website.

Marketing Automation

Create marketing campaigns that are segmented, personalized, measurable and adaptive across the multiple channels in your marketing mix.

Customer Relationship Management

Maximize revenue-generating opportunities, improve the accuracy of orders, collaborate with distributors and partners, and provide unrivaled customer service.

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