CARF

CARF uses Aptean Pivotal CRM to help streamline its accreditation process and manage growing demand.

CARF is an independent, nonprofit accreditation organization with a network of over 3,700 healthcare service providers around the world. CARF chose Aptean Pivotal CRM to help manage its growing demand for accreditation services.

"Aptean Pivotal CRM is the ideal fit for our growing business. The company’s technology, services, and business style are all designed to make the promise of CRM attainable for organizations like ours."

Brian J. Boon, President and CEO

Challenge

Accreditation is a complex and demanding process-- both for CARF's 1,000 surveyors and the providers seeking accreditation. It's very paper-driven, time and labor intensive and requires the collection of large volumes of data.

Solution

CARF chose Pivotal CRM to manage its professional relationships more efficiently and create a single, unified system that would enable effective communication among the staff, customers, and surveyors. Pivotal CRM provided the flexibility and cost-effectiveness to meet CARF’s growing demands.

Result

Customers can access CARF’s website to submit profiles and complete the initial accreditation application. This solution is streamlining the accreditation process, enhancing surveyor productivity and improving customer satisfaction.

Topline Results

Streamlines the accreditation process.
Synchronizes transactions across the organization.
Enhances surveyor productivity and improves customer satisfaction.