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Encompix: Driven Solely by What our Customers Need

Our approach to your long-term success can be summed up in a few words: focus, collaboration, commitment, and continuity.

Focus

As a mid-sized designer and builder of capital equipment or other complex products with long lead times, you’re managing an engineering-intensive business. As a result, you’ve focused on engineer-to-order (ETO) or other project-based manufacturing and haven’t tried to be all things to all people. Neither has Encompix. The Encompix enterprise resource planning (ERP) solution has been developed exclusively for ETO and project-based manufacturers in a focused set of industries. Encompix serves the enterprise software needs of companies in material handling, automotive, aerospace, electronics, machine tools, industrial automation, oil and gas, telecommunications, and other industries with challenging engineer-to-order requirements.

Collaboration

To give you the functionality you need to succeed, we’ve adopted a collaborative process guided by a simple principle: You’re best served when you tell us what you need and we deliver, rather than us telling you what we have or what we can develop.

To put this principle into action, the Encompix product development process and the Aptean acquisition strategy are 100% driven by customers. We create multiple opportunities for customers to tell us what they need from their ERP solutions and to share their perspective on the challenges facing all engineering-intensive manufacturers. As part of this collaborative approach, we offer:
  • Access to a special support site where customers can directly request enhancements to Encompix products.
  • Direct participation in the product development process from defining requirements to reviewing product designs.
  • User group meetings with Encompix product experts.
  • Beta testing opportunities.

Commitment

We understand that listening to customers is essential, but not enough. To be a true partner with our customers, we have to follow through on what you tell us. Encompix experts develop and deliver solutions that support every phase of an ETO manufacturing project. We’re committed to helping you meet the challenges you face today and will likely face in the future. Our best-practices product definition and development are complemented by the Aptean commitment to only acquire companies that strengthen what we can do on behalf of customers in our targeted industries.

Continuity

Encompix experts have been serving the enterprise software needs of mid-sized ETO and project-based manufacturers for nearly 20 years. Backed by the vision and financial stability of Aptean, Encompix is positioned to extend this record of customer-driven innovation, product excellence, and quality service and support well into the future.