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Encompix Services: An Essential Element in our Commitment to Long-Term Success of Every Customer

At Aptean, we view delivering professional services and support as an essential part in our commitment to the long-term success of our customers. Every Encompix customer is using our solutions to solve complex and continually-changing business problems. The starting point in meeting these challenges is, of course, advanced software specialized to address the needs of engineer-to-order (ETO) and project-based manufacturers. To complement and enhance these advanced ETO software capabilities, Aptean’s Encompix solution experts are available to help you get up and running quickly so you reduce the time it takes to begin getting real business value from your investment. Our experts also can keep your solution running efficiently and cost effectively throughout its lifecycle.

Aptean product and business process experts deliver a wide range of services, including consulting, education, product support, maintenance, custom development, and hosting.

Comprehensive Consulting Services Delivered by Experts

Aptean offers a full range of business and technical consulting services delivered by ETO manufacturing and Encompix product experts. We meet your need for flexibility by delivering consulting services over multiple channels, including direct on-site support, and web-based services. Encompix consulting services include:

Implementation

Aptean’s Encompix experts use a proven methodology to control costs, minimize disruption, and streamline the implementation process so your go-live is successful and occurs in as little time as possible. Our consultants can assume complete control of your implementation or guide your internal team through the structured Encompix implementation process. After the go-live, Aptean Encompix consultants can help you optimize system performance in all key areas, including production, finance, and customer relationship management.

Technical Consulting

Aptean technical consultants are experts in helping customers keep their Encompix ETO ERP solution operating without disruption so your internal informational technology staff can focus more time on value-added tasks that contribute to your business.

Flexible Education to Keep Employees Productive

The Aptean University, included in the price of maintenance agreements, is a flexible program designed to help Encompix users quickly understand how best to take advantage of new capabilities and to maximize their productivity over time. Course offerings focus on start-up requirements and ways to keep the solution running optimally year-after-year. To meet the needs and preferences of individual employees and your overall business requirements, Aptean University courses can be delivered online with instructor-led virtual courses, using self-paced computer or recorded curricula, or in a traditional classroom setting.

Aptean also offers a one-on-one program for individual employees. In one-on-one education, an Aptean education expert will work with an individual employee to set up a thorough training program that leverages the diverse offerings of Aptean University as needed.

Award-Winning, Around-the-Clock Product Support

Companies using Encompix solutions have access to the award-winning Aptean customer support portal, ApteanExpert.com, and a customer support center featuring skills-based call routing.

Aptean Expert features 24x7 self-service access to information about Encompix products and services. The information includes downloads, such as service packs, technical updates, and user manuals. Aptean Expert provides customers with a product feedback tool that includes a change request management system. Each year, more than 80 percent of Aptean customers access software support capabilities or obtain information using Aptean Expert—a four-time winner of the Association of Support Professional’s “Top Ten Best Web Support Sites” award.

Phone and web-based support for the Encompix ETO ERP solution is provided by manufacturing and Encompix solution experts who respond to most inquiries in less than an hour. Aptean customer support experts have access to an analytical tool for diagnosing and resolving complex problems.

Extending the Value of Your Encompix System

Aptean’s maintenance service offering for Encompix solutions has been designed to help companies get easy access to continuous product development, information, and support from experts with in-depth knowledge of Encompix solutions. Each Encompix maintenance agreement provides access to new Encompix ETO ERP capabilities, including change requests, service packs, feature enhancements, and new products. Aptean maintenance experts also provide Encompix customers with support for new industry-wide manufacturing techniques and technologies, including new Microsoft operation systems and databases. The maintenance offerings also provide education services as a standard feature and give customers the opportunity to provide input to the Encompix development team.

Product Customization to Meet Unique Requirements

Aptean custom development services leverage the flexible architecture of the Encompix ETO ERP solution and make it possible for customers to request software modifications, custom-written reports, or data integration services to enhance how their Encompix solution addresses unique business challenges. Aptean implementation consultants also can provide help in identifying innovative ways to use the Encompix solution. All Aptean custom development projects are conducted using tested philosophies and methodologies.