Our TechGroup provides several types of “outsourcing” services and deep technical knowledge to provide high availability, performance and functionality to sophisticated business functions such as ERP systems, e-commerce, Internet solutions, E-mail, backup/restore solutions, and WAN/LAN access.
With ever-evolving supply networks, unpredictable order volumes and an increasingly demanding customer base, technical platforms and applications need to be continuously monitored and tuned resulting in unpredictable costs for operating, hardware upgrades and staff. Outsourcing of business functions is an essential solution for companies to understand and identify their operational IT costs.
Our TechGroup provide services such as
We provide a guaranteed availability to the platform, including operating system and database. We are also providing the hardware platform, day to day operation support and backup/restore functionality.
For the Customer who is looking for a secure “state of the art” IT environment (EN 1047 standard, including UPS, Diesel backup, fire protection, etc) our Hosting/CoLocation is a great solution. Optionally, we provide support, backup/restore solutions and other services.
RoS (Remote Operative Support)
RoS is a way for the Customers who have decided to maintain the hardware platform “in house” to have remote surveillance. We use our surveillance tool to monitor several hundred parameters associated to the hardware platform, operating system, database and also for critical processes in the application. If a problem is detected, SMS and Mail will be sent to our support team for immediate attention.
Disaster Recovery Process
In the event of a disaster at the Customer site we are prepared with comprehensive disaster recovery processes. Our team attends regular training to make sure that we have accurate backups, spare platforms, WAN access, etc., in the event of a disaster. Our goal is to bring our Customers IT infrastructure back up and in working order as quickly as possible.