Intuitive provides access to timely and relevant information about your business with AlertMessenger™. The Intuitive ERP AlertMessenger module is a real-time workflow communication system that provides updates on critical events, delivers work instructions and automates interaction with vendors and customers.
AlertMessenger empowers employees throughout your enterprise, from the accounting department to the shop floor and from the president to the shipping clerk. AlertMessenger extends your enterprise to include customers and vendors, shortening lines of communication and helping you resolve issues faster. Instead of trading phone calls and spending endless time and effort to track down information, your employees, vendors and customers will be proactively and automatically informed of pre-determined events with customized alert messages.
With automatic notification of critical events, you are able to manage by exception instead of following every activity directly. AlertMessenger effectively adds another set of management eyes to the organization, notifying you when to take action and keeping you informed of successes and issues throughout the company. When a much-needed order of raw material hits the receiving dock, an alert in the form of a pop-up message box is sent to your production control organization and to purchasing. When a major sales order is shipped, a congratulations message can be sent out automatically to the entire company.
AlertMessenger accelerates workflow by automating communication tasks and increasing access to information. When an event triggers an alert, key individuals are notified and work instructions are conveyed. Up and down the supply chain, AlertMessenger provides informative alerts and workflow input. For example, you can decrease part shortages by creating an automated Kanban or re-ordering system to notify vendors when inventory is low. One alert message would be sent to the vendor indicating the need for inventory replenishment, another would be sent to purchasing to confirm delivery.
Interacting with customers in real time increases customer satisfaction and decreases your overall cycle times. With AlertMessenger, you bring your customers into the process without adding new resources or creating a high maintenance bureaucracy. Suppose you have a major account with a temporary credit issue. The system can be set up to forward an alert by electronic pager to the responsible sales executive and simultaneously send an e-mail message to the accounting manager and vice president of sales so that immediate action can be taken. Once the order is cleared, an e-mail message can be sent to the customer verifying the shipment.
Intelligent & Active Messaging
AlertMessenger’s intelligent messaging gives you the ability to trigger multiple message types to several individuals for the same event. For example, one message may go to a customer verifying shipment of their order and another message may go to a sales executive indicating the order value. Alert messages can be sent in real time or in batch. A quiet time option allows you to set a threshold for the frequency of messages. If you want notification of an inventory balance, you may only want to know the first time the re-order level is penetrated. Subsequent messages may be delayed in any time increment you desire.
Alert messages can include attachments to provide recipients with greater detail of the transaction. An incoming inspection report can be forwarded automatically to the responsible vendor and a pop-up alert can be delivered to the purchasing agent to inform them of an issue. AlertMessenger can be used to distribute reports to key members of your operations and accounting staff.
Because Intuitive ERP is built on an open architecture, AlertMessenger can easily be customized to incorporate active messaging. Active messages carry software routines that can be invoked to interact with your Intuitive ERP system or other external systems. Data fields can be populated, transactions can be completed and reports can be generated automatically. Whether you use AlertMessenger for increasing communication or for automating your workflow, you will dramatically improve the responsiveness of your operations.
A user-friendly Rule Editor provides an intuitive process for creating and managing alerts. Built-in flexibility allows you to choose the method, or combination of methods, for communicating with your employees, vendors and customers. AlertMessenger provides notification through e-mail, pop-up message boxes or even electronic paging systems and complies with the MAPI e-mail standard, working with common e-mail systems such as Microsoft® Outlook®, Microsoft Exchange and Eudora by QUALCOMM.
The AlertMessenger Rule Editor allows you to create a brand new rule or to copy an existing rule using drag and drop capabilities. With the Rule Editor, you set up the rules, define recipient lists and construct the actual alert message. Changes can be made to the rule title, rule options and rule help text.