Put Your Customers at the Center of Your CRM Application
Who it's for
For companies of all sizes that require comprehensive, intuitive access to customer information, for marketing, sales, service and support, including insurance, financial services, utilities, local government and more
What it solves
Who need powerful configurable tools to keep staff working productively and efficiently on enhancing the customer experience
What it is
Onyx is a unified enterprise CRM application with a customer-centric design that coordinates all data, processes and interactions around the customer. The result is consistent communication and collaboration across the enterprise through easy-to-use interfaces and clearly defined CRM processes
What you get
Onyx CRM software offers explicitly useful features that span the entire customer lifecycle, including:
- Role-based Application Views
- Customizable Interface
- Powerful Search
- Process Automation and Scripting
- Sales and Marketing Management
- Service and Support Management
- Outlook Integration
- Social Networking Links
- Mobile Interface
- Modern, Flexible Technology
- Dashboards and Reporting
Why it's different
Because the CRM industry grew up delivering process technology to specific departments, namely sales and marketing, most CRM vendors still have difficulty delivering on the promise of customer relationship management that dissolves organizational barriers. Onyx CRM stands out from the crowd because it truly can put your customers at the center of all your operations—across your enterprise and all your channels
Why you need it
Your customers have expectations not only for a superior product, service, pricing and distribution, but also for an extraordinary experience. Extraordinary customer experiences go beyond pleasant interchanges and interactions. They stand out with distinction, drawn from your unique methods of doing business and the insight you have into your customers. They forge your competitive advantage.
With Onyx, you get:
- A 360-degree view of every customer and prospect
- Precisely targeted marketing campaigns.
- Better sales execution.
- Information, insights and automated workflows that support your business objectives.
- The ability to create personalized, differentiated customer experiences that drive revenue growth.