Leverage your Pivotal CRM investment and make sure your IT team has the skills and knowledge they need to get the most from your Pivotal CRM system.
Take advantage of our upcoming Pivotal CRM 6.0 administration and customization classes where your IT professionals, whether they're new to Pivotal or have years of experience, can sharpen their skills on:
- Maintaining and tuning your Pivotal CRM deployment
- Using the Pivotal Toolkit techniques as well as writing code for Pivotal to customize the application to suite your ever changing business needs
These 5-day training classes are delivered by our highly experienced Professional Services trainers who will share their extensive knowledge of Pivotal concepts and best practices.
Pivotal CRM 6.0 Foundations & Administration
Audience: CRM team members who provide support to Pivotal end-users and infrastructure team members who maintain the Pivotal network/application servers. This course also provides a strong foundation towards understanding the Pivotal architecture for staff interested in becoming Pivotal customizers.
Why Take the Course: Skills gained in this class will help you better support your Pivotal end-users by resolving access and operational issues with speed, efficiency while reducing the need to contact the Aptean Support team.
The Pivotal CRM 6.0 Administration course is an instructor-led class for Pivotal CRM administrators interested in learning how to install, configure and maintain Pivotal CRM environments. Gain new skills through interactive presentations, followed by hands-on exercises designed to simulate real-world environments and apply technical concepts. Participants will work individually or in teams of two to deploy a distributed Pivotal CRM 6.0 production environment with satellite and mobile systems, using the latest release of the Pivotal CRM 6.0 platform and the Pivotal Contact Management (PCM) application.
- Microsoft 2008 Server and Windows 7 operating systems
- Microsoft networking and Active Directory
August 12-16, 2013
October 28 - November 1, 2013
Pivotal CRM 6.0 Foundations & Customization Boot Camp
Audience: CRM team members who customize and update the Pivotal application, Business Analysts and optionally, Pivotal Administrators.
Why Take the Course:Skills gained in this class allow customizers to efficiently and safely modify the Pivotal application to meet the business requirements using the Pivotal Customization Toolkit. For C# developers, the course is a prerequisite to take the Pivotal Coding class. This course is highly recommended for Business Analysts to better understand Customization Toolkit capabilities in order to communicate business and end-user needs to customizers. This course also gives Pivotal operational administrators a great perspective on the Pivotal application—ehancing their Pivotal troubleshooting skills.
The Pivotal CRM 6.0 Foundations and Customization Boot Camp is an instructor-led comprehensive 5-day course that will introduce students to the key platform and application components of Pivotal CRM. Students will explore the Pivotal Client user interface, learn the Pivotal CRM architecture and the customization process. Students will perform hands-on exercises customizing the application including: creating database tables, building user interface components, and publishing their modifications into a production system. Participants will also learn how to build their own Pivotal development system. At the end of the course, students will work on a project and, based on their performance, they may be awarded a course certificate.
NOTE: This course does not cover migration procedures for Pivotal CRM 5.9 to 6.0.
- Solid understanding of Relational Databases.
- Experience with Windows Forms design using Visual Studio is a plus
August 19-23, 2013
September 23-27, 2013
November 4-8, 2013
Pivotal CRM 6.0 Advanced Customization Training
Audience: C# developers in charge of customizing the Pivotal application.
Why Take the Course:Skills gained in this class allow in-house C# developers to efficiently write code to customize the Pivotal application when required changes exceed the Pivotal Toolkit capabilities.
The Pivotal 6.0 Advanced Customizations course is an instructor-led course for C# developers who have experience with the Pivotal 6.0 Toolkit and are interested in learning how to modify the Pivotal CRM application business logic. This course will provide students with the skills required to efficiently develop Client and Server Tasks. The course presentation includes: real world examples, demonstrations, participant exercises and a final hands-on learning project.
Students have access to a pre-configured Pivotal 6.0 CRM environment that enables them to perform hands-on exercises throughout this comprehensive course. Each student receives a training manual. NOTE: This course does not cover migration procedures for Pivotal CRM 5.9 to 6.0.
- Solid experience with the Pivotal Toolkit techniques.
- Working experience with .NET Framework complaint languages, preferably C#.
September 9-13, 2013
November 18-22, 2013
Price & Location
Price per class: US $3,000 per person
Note: If training on satellite or mobile systems is not required in the Pivotal CRM 6.0 Administration class: Price is US $2,400 and the class duration is 4 days.
Aptean Indianapolis Office
450 E. 96th Street, Suite 300
Indianapolis, IN 46240
There are several ways to register to training including:
- Contact your Aptean Account Executive
- Send an email to firstname.lastname@example.org indicating the class you wish to register for
- Register through the Aptean Customer Portal:
- Logon to http://support.aptean.com/selfservice.
- Select Pivotal under MY PRODUCTS.
- Under the PURCHASED CLASSROOM EDUCATION section, click Course Schedule (North America).
- Select your course and click Register.