Leverage the web to empower your customers and reduce your service costs. Pivotal CRM eService extends the sophisticated service management of Pivotal CRM to a self-service customer web portal.
Using Pivotal CRM eService, customers can submit service requests online and track their progress, register products, provide feedback, and escalate issues to live agents. They can also perform full-text searches of your service knowledgebase to find solutions for themselves.
- Problem Resolution
- Ticket Submission and Tracking
- Order Tracking
- Personalized Customer Portal
- Self-Service Reports
Here's what Pivotal CRM eService can do for you
Give Your Customers Around-the-Clock Service
Implement a robust online portal where customers can search for solutions, submit service requests, track orders and contracts, and much more—without live agent assistance.
Decrease Your Service Costs
Empower customers to resolve service incidents themselves and submit service requests to reduce the number of service calls your company receives. Letting customers track their request progress online minimizes calls or e-mails to check or report on status.
Promote Self-Service Without Compromising Satisfaction
Easily escalate issues to a live service agent ensuring your customers still receive expert assistance when they need it.