The consumer credit industry has faced increased regulation and scrutiny when it comes to customer service. Now more than ever before, lenders need to continue to look for ways to increase customer loyalty, differentiate products and improve customer service. With increased competition, these are some of the metrics that will help you distinguish your products.
Respond helps you shape the future of your business by understanding your customers' requirements so you can tailor your products and services to their wants and needs.
- Configurable User-Interface
- Process-Driven Workflow
- Configurable Workflows and Processes
- Reports and Charts
- Built-in Search
Here's what Respond can do for you
Drive Down the Cost to Serve
Detect customer satisfaction trends early and take action to prevent costly complaints processes.
Create Loyalty & Increase Retention
Provide consistent, responsive service to reduce customer defections and ongoing customer satisfaction issues.
Increase Customer Propensity to Purchase Other Products
With volumes of direct customer feedback at your fingertips, you can create additional products to fill holes in your product portfolio as well as improved cross-sell strategies.