Virtually all large organizations today must implement processes to manage a large volume of customer complaints and feedback. The difference for you in central government is the sheer volume and the increased requirement for transparency in the use of public resources.
Aptean Respond gives you a single solution for managing citizen complaints and feedback across all departments. With a system-enforced process for managing each interaction in a consistent way while capturing feedback from citizens, you can resolve today’s challenges while better preparing for the future.
- Configurable User-Interface
- Process-Driven Workflow
- Configurable Workflows and Processes
- Reports and Charts
- Built-in Search
Here's what Respond can do for you
Use built-in workflow to ensure that no matter what the customer interaction, your front line staff have a clear process for guiding citizens towards a first-contact resolution.