The significant costs associated with managing risk have prompted healthcare providers to invest in Respond EFM to reduce risk, increase efficiencies and improve the patient care experience. The solution manages a wide variety of healthcare-specific interactions including: clinical and non-clinical adverse incidents, patient complaints, medication errors, staff-related incidents, health and safety, freedom of information requests and routine access requests.
Respond EFM identifies complaint trends and patterns thereby allowing you to fix the issue now and eliminate similar complaints in the future. Our solution also highlights opportunities to improve the quality of patient care and safety so you can identify and respond to early warning signs of clinical and non-clinical adverse incidents.
- Configurable User-Interface
- Process-driven Workflow
- Configurable Workflows and Processes
- Reports and Charts
- Built-in Search
Here's what Respond EFM can do for you
Identify the Underlying Causes of Incidents
Receive real root cause analysis to drive improvements in quality of patient care and organizational learning.
Increase Resolution at First Point of Contact
With a built-in process guiding your front-line team through customer interactions, you maximize opportunities for resolution at the first point of contact, enhancing patient satisfaction and increasing profitability.
With the freedom to configure your customer experience management system to exactly match your desired process, you reduce your reliance on systems integration and outside contractors.