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20 years of complaint & feedback management experience to help you deploy, learn & gain competitive advantage

For a system that manages something as valuable as your customers’ feedback, you need a world-class solution backed by the expertise to help you begin seeing benefits quickly. Our dedicated team members are experts in implementing, optimizing, training and supporting Respond EFM complaints and feedback management solutions. With a consultative approach and a deep knowledge and understanding of processes and ongoing market requirements, each member of the team works with you to ensure the success of your solution.

Explore our Services


Design and deploy your enterprise feedback management system quickly and accurately with our experts, so you can begin seeing a rapid return on investment.


Maximize the benefits of listening to your customers with customized on-site training from Respond EFM.

Technical Support

Submit service requests online 24X7 and track their progress, escalate issues to live technical support specialists, and access a growing collection of Respond EFM resources.