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Helping you get started with enterprise feedback management

With over 1,000 successful Respond EFM implementations to our name, we bring a team of industry experts in implementing complaints, feedback and customer service solutions, to ensure your project will benefit from best practices.

The Respond EFM solution has been pre-configured with this expertise allowing us to deliver industry-specific  best practice templates that require only configuration to meet your businesses processes.  We aim to use the solution’s configuration parameters during the project, taking maximum advantage of the flexibility of the solution.

You benefit from our experience planning, deploying and maintaining enterprise feedback management systems for a wide-variety of organizations in a broad array of industries.

Key Features

  • Dedicated Project Managers
  • Documented Project Plans
  • Initial Training
  • Deep Industry-Specific Implementation Experience
  • Access to Internal Aptean Respond Knowledge and Resources

Here's what our Implementation Services can do for you

Shorten Time to Benefit

Our experienced project managers know what it takes to ensure a successful implementation. With their expertise, your vision for enterprise feedback management can become a reality sooner, and at a lower cost.

Take Advantage of Flexibility

The Respond EFM platform and applications are scalable and flexible. During the implementation phase, you have a fantastic opportunity to have our experts guide you as you implement a system that is tailor made for your customer feedback processes.