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Respond EFM Support

Our online support services are available 24 hours a day to customers and partners with current support contracts. Using our support portals, you can submit service requests online and track their progress, escalate issues to live technical support specialists, and access a growing collection of Respond EFM product resources.

Support Login

The Customer Portal

Support Incident Management

Open, update, and check the progress of support incidents and search previous support incidents online for faster, more efficient problem resolution.


Collaborate with other Respond EFM customers. Share knowledge, best practices, and ideas with your peers in the customer community.

Knowledge Base

Access the same problem-solving information used by our support specialists. Our Knowledge Base is constantly updated, expanded, and refined to provide you with the latest information. Run a full-text search for ‘how-to’ articles, technical notes, release notes, and resolutions to common problems.

Customer Feedback

Provide feedback each time we resolve a support incident for you. Your response helps us assess and measure how well we are serving you and shapes the direction of our support services.

News & Events

Keep up-to-date with the latest announcements, register for live and on-demand webcasts.

Phone Support

When you need live support or when you can't find what you need on the Customer Portal, contact our global support specialists.

  • Australia: +61 (0) 2 8870 7000
  • United Kingdom: +44 (0)800 085 0066
  • Ireland: +353 01 800 509150
  • North America: +1 800 771-6244
  • Germany, Austria and Switzerland  +49 (0)89 68 95 02 0
  • All Other Countries:  +1 604 699-8200