Respond Enterprise Feedback Management (EFM) is your comprehensive platform for improving front line customer interactions, speeding case resolution and generating deep, introspective feedback on how you can do better as a company. With a workflow that consistently captures customer feedback you can go from anecdotal to analytical and get to the root cause of customer satisfaction issues. Respond EFM can be implemented quickly to begin generating tangible improvements in customer satisfaction and profitability.
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Provide a simple workflow-based interface for your front line case agents, allowing logging and viewing customer feedback at the point of interaction.
Enable the management of all feedback through to resolution in a structured and timely manner, allowing quick and easy real-time reporting of your customers’ experiences.
Give business managers a wizard-driven interface, allowing modification of process flows in the feedback management system, or build your own process to suit your organization.