The Ross Professional Services organization has a simple, singular objective: To ensure the satisfaction of every Ross ERP customer.
We’ve built an organization that’s committed to delivering you the highest quality services. With nearly 50% of our employees dedicated to consulting, training and support, we continue to deliver on our promise every day, all over the world.
Explore Ross Professional Services
Ross Professional Services offers a unique blend of operational knowledge, industry expertise and best-practices methodologies, as well as prepackaged software deliverables, to ensure you achieve your business objectives on time and on budget.
Sensibly outsource application and database administration tasks to a dedicated team of specialists that performs just like an onsite IT staff, but with the ability to work remotely. The RMS team takes care of your ongoing administration functions, such as application installs, configuration, and upgrades.
Our application services team offers several packaged software modules that extend the current functionality of your Ross ERP solutions. With our deep solution expertise, we can rapidly deploy these modules and upgrade your current software applications to the latest releases with minimal risk and investment, allowing our Customer IT staff to focus on their core competencies.
We’re proud to offer highly collaborative, flexible and effective support services to our customers. You can expect our customer support organization to be responsive to your needs and results-oriented when it comes to troubleshooting your issues. Customers use our support site to access the knowledge base, submit service requests, and download patches among other services.
We offer several levels of hosting services with Ross in the Cloud, our full-function ERP solution in a Software-as-a-Service (SaaS) delivery model.
Regional Business Partners provide support in Asia and around the world for Empower ERP customers.
