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Support

Aptean Ross ERP Support

Our online support services are available 24 hours a day to customers and partners with current support contracts. Using our support portals, you can submit service requests online and track their progress, escalate issues to live technical support specialists, and access information in our expansive Knowledge Base.

Support Login

Customer Portal

Support Incident Management

Open, update, and check the progress of support incidents and search previous support incidents online for faster, more efficient problem resolution.

Knowledge Base

New and Improved! Finding solutions in our Knowledge Base has never been easier with intuitive new search functionality. Access the same problem-solving information used by our support specialists. Our Knowledge Base is constantly updated, expanded, and refined to provide you with the latest "how-to's," technical notes, and resolutions to common issues.

Forums

New and Improved! Now a single sign-on to Customer Portal and Forums making it easier than ever to start collaborating with other Ross Enterprise Customers. Also, a new forums structure to share knowledge, best practices, and ideas with your peers in the Ross community, as well as in your particular industry or user group.

Downloads

Take preventive action by downloading and applying appropriate software fixes or planning future upgrades. Download our upgrade resource kits, maintenance updates, feature packs, service packs, product documentation, utilities and diagnostics, and education curriculum directly from the Ross Customer Portal.

Customer Feedback

Provide feedback each time we resolve a support incident for you. Your response helps us assess and measure how well we are serving you and shapes the direction of our support services.

News & Events

Keep up to date with the latest announcements and get ready for the annual Ross SIG conference. Our annual conference brings together our team and Enterprise users of all kinds from around the globe.

Special Interest Groups

Follow the activities of the Ross Systems International Users Group (RSIUG). Join 1000+ Ross Enterprise customers worldwide to promote improvement in and use of Ross products and services.  

Phone Support

When you need live support—or when you can't find what you need on the Customer Portal—contact our global support specialists.

  • North America: +1 800 771-6244
  • Australia: +61 1 800 148 442
  • Belgium: +32 0800 78206
  • Denmark: +45 8088 0357
  • France: +33 0800 916173
  • Germany: +49 0800 187 3016
  • Hungary +36 1 430-3910
  • India: +91 0008001007102
  • Ireland: +353 1 800 509150
  • Japan: +81 0053116 0155
  • Luxembourg: +352 800 29601
  • Netherlands: +31 0800 023 2980
  • New Zealand: +64 0800 441727
  • Spain: +34 900 967 662
  • Sweden: +46 020 790574
  • United Kingdom: +44 0800 085 0066
  • All Other Countries: +1 604 699-8200