Customer Support

Driving your business success

Our solutions, services, and support deliver the competitive edge your business needs to succeed today – and tomorrow. With our wide array of comprehensive support services, we can quickly and accurately answer your technical questions and keep your business moving forward.

Aptean Support Center: http://support.aptean.com/selfservice  
   
4-Gov Fund Accounting  
Main Support Phone Number: +1 571 262 5171 (option 3)
Support Email: 4GovSupport@aptean.com
   
Axis ERP  
Main Support Phone Number (North America): + 1 866 626 8880
   
Catalyst WMS
Main Support Phone Number: + 1 414 362 6700 
   
Cimnet  
Main Support Phone Number (North America): + 1 866 626 8880
Main China Support Phone Number: + 86 755 2674 5448
Main APAC Support Phone Number:  + 1 866 626 8880 
   
Compiere   
Main Support Phone Number (North America):  + 1 866 626 8880
   
DTR   
Main Support Phone Number (North America):  + 1 866 626 8880
   
EmPower ERP  
Main Hong Kong Support Phone Number: +852 2319 2901 
Shenzhen Support Number: +86 755 2671 6933
Service Request Form Fax : +852 23192501
   
Encompix    
Main Support Phone Number (North America):  + 1 866 626 8880 
   
Factory MES  
Main Support Phone Number (North America): +1 800 771 6244
International Support Numbers: International Support
Support Email: factorymessupport@aptean.com
   
GoMembers AMS
  
Main Support Phone Number: 571-262-5171 (option 3)
Support Email: gosupport@aptean.com
   
Intuitive ERP   
Main Support Phone Number (North America):  + 1 866 626 8880 
Main China Support Phone Number:  + 86 755 2674 5448 
   
IMI Supply Chain  
Main Support Phone Number (North America)
8am-5pm EST:		 +1 856 988 3822
Support Phone Number (Europe)
M-F 8am-5pm GMT +1:		 +46 (0)8 676 51 00
   
Knova   
Main Support Phone Number (North America):  + 1 888 837 2941 
Main Support Phone Number (APAC):  (317) 573-5646 
Main Support Phone Number (EMEA):  +44 (0) 8701 127 449 
Main Support Phone Number (ANZ):  +61 (02) 9955 0526 
Main Support Phone Number (SEA):  +60 8 3-6209 9565 
Main Support Phone Number (Japan, Japanese Only):  +81 03-5215-7311 
   
Made2Manage   
Main Support Phone Number (North America):  +1 866 626 8880 
Main Support Phone Number (APAC):  +1 866 626 8880 
Main Support Phone Number (EMEA):  +0845 293 7577 
   
MarketFirst   
Main Support Phone Number (North America): 800-771-6244
International Support Numbers International Support
   
Onyx   
Main Support Phone Number (North America):  + 1 317 573 5646 
Main Support Phone Number (APAC):  (317) 573-5646 
Main Support Phone Number (EMEA):  +44 (0) 8701 127 449 
Main Support Phone Number (ANZ):  +61 (02) 9955 0526 
Main Support Phone Number (SEA):  +60 8 3-6209 9565 
Main Support Phone Number (Japan):  +81 3 -5324-0880
   
PeoplePoint  
Main Support Phone Number (Australia): 1300 553 286
International Support Number: +61 3 8306 1881
Support Email: PeoplePoint.Support@aptean.com
Email: enquiry.anz@aptean.com
   
Pivotal CRM  
Main Support Phone Number (North America): +1 800 771 6244
International Support Numbers International Support
   
Platinum HRM  
Main China Support Phone Number: +86 (21) 6495 2211
Hong Kong Support Phone Number: +852 2903 7894
Support Email: supportcn@aptean.com
Service Request Form Fax (Mainland China): +86 (21) 6495 2211
Service Request Form Fax (Hong Kong): +852 2903 7894
   
Product Configurator   
Main Support Phone Number (North America):  + 1 866 626 8880 
   
Respond EFM   
Main Support Phone Number (UK): +44 (0) 800 085 0066
Main Support Phone Number (North America): +1 800 771 6244
International Support Numbers: International Support
   
Ross ERP  
Main Support Phone Number (North America): +1 800 771-6244
International Support Numbers: International Support
   
Saratoga CRM  
Main Support Phone Number (North America): +1 800 771 6244 (Dial 1 and then 5)
Support Email: saratogacrmsupport@aptean.com
   
TradeBeam Global Trade Management   
Main Support Phone Number (North America)
M-F 8am-8pm EST:		 +1 888 311-1415 Option 2
Support Desk
M-F 8am-8pm EST:		 +1 650 653-7249
Support Email: support@tradebeam.com
   
TradeBeam i-Supply  
Main Support Phone Number (North America)
8am-5pm EST:		 +1 856 988 3822
Support Phone Number (Europe)
M-F 8am-5pm GMT +1:		 +46 (0)8 676 51 00 
Support Email: support@tradebeam.com
   
Truition eCommerce   
Main Support Phone Number (North America): +1 866 840 8134
Support Phone Number (Europe): +49 (0)89 68 95 02 31