Global Order Management

Fine-tune order fulfillment to individual customer needs.

Global Order Management

The Global Order Management solution delivers all capabilities needed to manage multi-channel order fulfillment in a global business environment. Maintaining the right level of supply for constantly changing demand is a difficult balancing act. Timely order fulfillment depends on a flexible supply network and a single view of the process from order capture to delivery in real-time. 

Now you will be able to distribute products from anywhere to anywhere in the world with full support for local business practices, currencies, legal entities, customs and suppliers across international borders. Our highly configurable system supports return flows in all distribution channels, and supports advanced order, pricing and promotion, invoice and shipping profiles for individual customers or by category, class or business relationship. 

Order Management

As the backbone of the network level supply chain operation, the solution integrates with multiple execution systems for warehouse and transportation management. Advanced Order Management is a comprehensive solution that supports advanced order management processes, for sales, purchasing, internal transfers, returns and variations of these.

Proven in high volume fast-moving environments, it is the backbone of the network level supply chain operation. The solution integrates with multiple execution systems for warehouse and transportation management and keeps a supply chain level view on orders and inventory.


  • Global Order Management
  • Pricing and Promotion Management
  • Global Inventory Management
  • Purchase Order Management
  • Return Management


  • Manage Global Orders with Ease – Supports complex supply chains, multi-currency and advanced organizational structures.
  • Manage Promotions & Pricing – Get a handle on your pricing and promotions. Order Management gives you multi-dimensional configuration for pricing, discounts and promotions based on customer, category, timing, promotions, selling business unit, order size, package size, and more.
  • Manage POs – Keep track of your purchase ordersfrom purchase requests to order confirmation, ship notification, receiving and invoice matching. 
  • Get Agile Fulfillment Working for You – Our configurable fulfillment processallows for real-time selection for the distribution channel based on availability, replacements and substitutions. 
  • Track Inventory – Get a global view of stock and in-transit inventory. Manage your returns with reverse flow of goods workflow that supports reimbursement in virtually any combination.
  • Enjoy Order-Line Independence – Get the ultimate flexibility in delivering an order as each line can be sourced, delivered and priced individually or shipped together.


Bring your store to your customers with our proven eCommerce solution. For your customers, the internet is a natural and complementary sales channel that should be integrated and processed as other channels, such as mobile, fax, text, EDI etc. The ecommerce solution seamlessly and securely integrates with order management and the supply chain execution of all channels.

Providing a web front-end for self-service does not have to complicate your system landscape or fulfillment operation. This Supply Chain Management solution leverages the service oriented architecture of our back-end fulfillment applications and make the services available to the internet customer in a secure and reliable way.


  • Product Catalogs with Advanced Search Capabilities
  • Online Custom Pricing
  • Multiple Order Entry
  • Order Authorization Workflow
  • Customer Proposal Wizard
  • Order and Invoice History
  • Order and Back Order Change Management
  • Order Tracking
  • Proof-of Delivery Reporting
  • Returns and Claims Entry and Authorization Workflow
  • Punch-out Catalog and SRM Integration
  • Guest Login  
  • Segmented Billboard
  • Role-Based Authorization
  • Portal integration for linking external sources
  • Multiple Web Fronts
  • Custom Styling


  • Reduce Your Cost of Sale – By allowing your customers to order online, you eliminate many of the costs associated with in-person sales while giving customers the flexibility to order at any time.
  • Drive a New Source of Revenue – Increase your sales and order fill rates while improving order accuracy.   Use automatic replacement suggestions and substitute products to convert buyers who might otherwise have been lost.
  • Increase Customer Loyalty – Give your customers a rich online experience and productivity tools to help them find what they are looking for.