Outstanding service is the foundation of a winning customer experience. Efficient, effective customer service can turn this traditional cost center into a profit center for your organization.
Our service solution is a complete service automation system that helps you capture, manage, and quickly resolve customer service and support requests, without losing sight of up-selling and cross-selling opportunities.
Flexible Pivotal CRM technology enables you to rapidly and cost-effectively implement a system that automates even complex, unique service processes. Give your service team the ability to resolve customer inquiries in a personalized, but repeatable manner that accelerates incident resolution and improves customer satisfaction.
- SOCIAL CRM – Seamlessly integrate this exciting new channel into your service process.
- CALL SCRIPTING – Ensure consistency in your customer interactions with built in script authoring and execution tools.
- CUSTOMER PORTAL – Reduce costs while increasing customer satisfaction with the power of a 24X7 online self-service website.
- KNOWLEDGEBASE – Increase first-contact resolutions by giving your CSRs a searchable knowledgebase of customer interaction data.
- VISUAL WORKFLOW – Speed interactions and decrease training time with an intuitive visual workflow that guides CSRs to a faster, better customer resolution.
- DASHBOARDS & REPORTING – Quickly and easily understand trends in team productivity and customer feedback with powerful, built in reporting features.