Enterprise Content Management

Ross Enterprise Content Management (ECM) modules equip you to take control of your information, whether it’s stored electronically or on paper. We have solutions that give you real power over data, so you can enhance customer service and achieve your goals.

Enterprise Content Management

You’ve seen it all around you. The market shifts, your competitors are moving fast, and you know that agility is the key to survival. Today’s smartest businesses are updating their processes to harness data and boost productivity. They empower people to access and act on the information they need, when they need it – in the way each person wants to receive it.

Business Process Management

Don’t just migrate your existing workflow to a computer system. Ross Business Process Management (BPM) automates basic business decisions – completing tedious, repetitive tasks and escalating exceptions to the appropriate stakeholders for case-by-case analysis. You’ll immediately increase productivity and the value of your Ross ERP solution. Automating just 20% of your processes can supply 60-80% of your BPM benefits. We recommend that you begin with the 20% that will deliver the fastest results, and for many companies, that’s processing invoices and receivables.


  • Invoice Matching
  • Receivables Matching
  • PO Matching
  • Automatic Stock Orders
  • Maintenance Work Orders
  • Process Credit Refunds
  • Route Customer Requests
  • Exception Escalation


  • Automatically Process Your Bills – Implement three-way matching for invoices, receivables and purchase orders.
  • Replenish Your Inventory – Stock is automatically re-ordered when ingredients get low, so you never have to worry about completing that next batch.
  • Streamline Maintenance Processes – Generate and approve maintenance work orders and material requests much faster.
  • Enhance Customer Service – Process credit refunds in a heartbeat by routing customer requests through sales, finance and transportation.

Document Management

Ready to improve your productivity, reduce paper (and the space required to store it), get faster data access, and still meet regulatory mandates for document retention? Would you like to boost customer service and satisfaction while you’re at it? 

The Document Management Module takes your Ross ERP system to the next level. Microsoft’s SharePoint technology allows you to scan, store and link documents directly to the data in your ERP. Users have the flexibility to scan, automatically index with Optical Character Recognition (OCR), store, and view multiple documents in a variety of ways. You can also annotate documents and route them through defined workflow processes. And, of course, multi-level security ensures complete, permission-based access. 

Companies that supplement their Ross ERP solution with Document Management say they have cut costs, enhanced customer service and developed more efficient business processes.


  • Document Scanning
  • Document Linking
  • Data Storage
  • Optical Character Recognition (OCR)
  • Store and View Multiple Documents
  • Annotate Documents
  • Multi-Level Security
  • Define Workflows


  • Save Time & Money – Reduce printing, copying, mailing and faxing costs. Reduce searching and retrieval times and eliminate lost or misfiled documents.
  • Stay Compliant – Support regulatory compliance requirements and expedite auditing processes.
  • Move Faster – Improve document and report distribution and expedite approval and decision making processes.
  • Enhance Security & Efficiency – The solution provides disaster recovery of documents, while reducing your requirements for physical storage space.