Editor of CRM Magazine Bob Fernekees interviews Ehab Samy, Aptean’s Director of Product. Learn more about Aptean’s vision for an end-to-end enterprise solution, built upon the best practices the company has gleaned from over 15 years’ serving industries including manufacturing, financial services, healthcare, and many more. Hear more about why it’s critical for organizations to approach enterprise system deployments like CRM, ERP and Supply Chain with the end in mind in order to make a complex process manageable and measurable.
Have you ever tried to answer a question using Google? It seems simple but most times it requires a few searches, refining the question and sometimes sorting through the results to get the right answer.
Manufacturers are often trying to answer a simple question. Why is my machine stopped? Or more precisely what caused my machine to stop? Seems simple enough, especially with new machinery providing fault and alarm messages typically displayed locally on a human machine interface (HMI). However, when a machine stops there can be several alarms or faults generated at the same time. Determining which one was the root cause of the machine stopping becomes the challenge.
When you’re shopping for enterprise software solutions, there are a number of sites out there willing to help you find the right vendor to fit your needs. TEC (Technology Evaluation Centers), for example, offers a vendor assessment process that takes you through these steps:
The financial services sector is rallying in more ways than purely economic these days. With many firms using older CRM technology, productivity is still an issue and many FS organizations are investigating ways to upgrade their technology to better serve both customers and employees.
"It’s only data unless you use it” - this was a theme of a customer led talk at our 2013 Aptean Edge conference held in May. It seems many MES vendors and MES consumers are thinking about this as well given the recent topic “Are Manufacturer’s Data Rich but Information Poor” on the LinkedIn MES discussion forum.
All this had me thinking about the terms “data” and “information,” which led to my discovery of the DIKW pyramid (Data, Information, Knowledge, Wisdom). Many people confuse data with information and use the terms interchangeably, so let’s take a closer look at these terms.
"In every line of business there's some kind of metric that someone uses to gauge how they're performing and whether to judge success or failure," says Jing Suk, VP/director of strategy and analysis at Digitas and an adjunct professor at Rutgers Business School.
In today’s competitive marketplace, improved business practices can be the difference between success and failure, and measurement of them is key. It’s imperative to have a 360 degree view of every department at all times. One key area is financial reporting.
We’re pleased to announce the release of Intuitive v8.6! This latest version of Intuitive ERP centers mainly around major functionality enhancements in the RMA and Approvals areas, and contains enhancements in several other areas as well. In addition, v8.6 positions Intuitive to begin the beta process for a new standard reporting tool, with the goal to convert all standard reports to the new architecture within the next year.
A full Release Highlights document is available on the Intuitive Customer Support Portal, but a few of the highlights are:
|June 20, 2013||Jim Stenner|
Manufacturing execution systems (MES) are ideal for the manufacturing shop floor, enabling companies to make the best possible production decisions based on a complete set of real-time shop floor data. Using MES system capabilities like triggers and events to identify potential issues in the production cycle, to help with root cause analysis, and to aid in improving overall equipment effectiveness (OEE) gives manufacturers the power at their fingertips to make the necessary adjustments to production and processes in real time.
Without an MES solution, companies are left evaluating questionable manually collected data after the fact and engaging in post-mortem discussions which can’t improve the past. Real-time key performance indicators (KPIs), triggers and alerts based on undesirable conditions allow for action to be taken to correct issues as they happen, turning a potentially bad production shift into a better shift.
Factory MES is one example of an MES product focused on ensuring shop floor and production optimization. Manufacturers can use MES along with other production capabilities, like ERP, or in standalone fashion, giving them a flexible and versatile capability for measuring and taking action.
Support organizations work with customers on a daily basis to resolve problems and provide answers to questions. As they do so, knowledge about products and services is generated, but this knowledge is at first stored only in the support ticketing system or inside the analyst’s or customer’s head. The knowledgebase gets updated much later in the process, after articles have been carefully formatted and reviewed. In a nutshell – knowledge capture takes placelong after the event.
We’re back from Edge! There were plenty of reasons to head to Edge this year: the expo floor, the presentations, the plentiful opportunities for networking and, of course, the gala. But, the biggest draw was the general session talks from our executive team and a few special guests.
The opening session on Tuesday is where comedian Jake Johannsen set the tone and theme for the entire conference, in many cases with a wacky flourish. He gave a glimpse into the event—the 1200 attendees, 200+ sessions, and fabulous networking—and unveiled numerous highlights throughout the week. This year’s event was all about the customer—Your Success. Our Passion.—and it carried throughout the event.