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Big Data: The Right Prescription For Providers And Patients

Big Data, aka the biggest challenge facing organizations everywhere, isn’t going away anytime soon. According to IBM, every day we create 2.5 quintillion bytes of data. To give you an idea of what that may look like, one terabyte alone is the equivalent of 4.5 million books — overwhelming to think about, especially for healthcare providers.

From medical charts and prescriptions to financial and insurance information, patients generate a lot of data throughout their lifetimes. Some of that data is structured. However, even within sophisticated healthcare organizations, most of it — paper documents, ad hoc emails, data created through monitoring devices, for example — is not. As healthcare moves toward more of an evidence based model, data will play more of an instrumental role. Now more than ever, it’s important for healthcare providers to realize organizational success has less to do with how much data they gather and more to do with how data is utilized.

Planning Makes Perfect
To improve patient outcomes, healthcare providers must plan appropriately and develop a comprehensive strategy for gathering and utilizing data. For starters, everyone — including the care team and senior executives — should reflect on how they would respond to the following questions regarding data management:

  • Who within the organization owns data management?
  • Who else needs to be involved?
  • How is data gathered?
  • Where is the data going once it’s gathered?
  • What does the data actually mean?
  • How is the data being used to enhance the patient experience?

To view the full article from Andre and Lori, please visit Health IT Outcomes

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February 18, 2016 Aptean Jump to Comments

VSMPO-Tirus, U.S. Selects Aptean Axis ERP to Align U.S. Operations

VSMPO-Tirus, U.S., which offers sales, distribution and service center processing for the world’s largest titanium manufacturer VSMPO-AVISMA, has selected Aptean Axis ERP to bring all of its U.S. operations onto the same software platform. VSMPO launched the first of their planned implementations of Axis ERP on August 1, 2015 and will complete the rollout to their other facilities in 2016.

VSMPO selected Axis ERP to increase accuracy and speed in their transactions while providing real-time material information to improve inventory turnover and control. The ability to track materials throughout the manufacturing and distribution process, “birth to shipment,” along with the usability and ease of implementation were key factors in VSMPO’s decision to choose Axis ERP.

“Axis ERP was designed specifically for the metal manufacturing and distribution industry, and this industry expertise meant we could be up and running on a new system with minor modifications, setting Aptean apart from the competition,” said VSMPO President, Michael Metz. “We are able to replace our outgrown legacy systems with a solution that can meet our current and future needs, while standardizing our ERP solution across the company. We are looking forward to achieving the same success we experienced with the first implementation as we bring additional facilities onto the Axis ERP system.”

To learn more about VSMPO's plans with Axis ERP and to understand how Axis ERP contributes to the long-term success of companies, click here to view the full press release

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Personal Value Will Measure CRM Success in 2016

2016 CRM PREDICTIONS, AS PUBLISHED IN CRM MAGAZINE - 

Customer Relationship Management (CRM) solutions are entrenched standards in today’s modern, enterprise ecosystem. Organizations and users have come to expect that their CRM system is a core part of day to day responsibilities and in many cases serve as a key system of truth regarding a wide variety of business metrics. Unfortunately, the value, impact, and accuracy of the CRM system comes into question as employees compare their experience with their CRM system with technologies that they use on a daily basis in their personal lives.

With that challenge as the backdrop, we look to the top trends emerging in 2016 to answer the challenge. Trend predictions are useful to investigate as you look ahead to how your organization should operate in the upcoming years. What to do with these predictions in 2016 will be the key to your organization’s success this year and every year in the foreseeable future.

USER EMPOWERMENT

CRM solutions will be forced to become more intuitive as users demand an interface that includes best-practice usability from the current market leading consumer websites, thus eliminating the need for lengthy training to learn how to use the system. Users no longer need a training course or extensive manual to complete an online purchase, book a flight, etc. Instead, the user will be able to perform these simple tasks easily within their system. Designing CRM solutions with an experience that empowers the user is an important shift toward the increased adoptability of CRM solutions.

MEASURES OF PERSONAL VALUE

Simply collecting a vast array of numerical data from a CRM solution won’t make businesses smarter or salespeople more productive. CRM ROI will no longer be viewed primarily on the organizational level as the “Age of the User” is now in full effect. The user will determine the true value of the CRM solution based on their individual productivity gains and insight it brings to their job each day. Successful CRM solutions will be measured by the personal value they bring to the user first and the value they bring to the organization second.

MICRO-MOMENTS OF PRODUCTIVITY

In the digital age of things, relationships between machines and people are becoming increasingly competitive. Smart machines (i.e. smartphones, tablets, etc.) are acquiring the capabilities to perform more and more daily activities at a fast pace. The best CRM solutions will become integrated into the daily work life of a user, almost taking on more of a co-worker role rather than just added technology, allowing the user to access and input information whenever and wherever. In this mobile and hyper connected world, the user expects to have quick and seamless access to CRM data and analytics whether from their smartphone, tablet or desktop. The top CRM systems will deliver micro-moments of productivity and insight at the user’s point of access, enabling them to move at an extraordinary velocity. Adapting to the fast-paced user environment is critical to being proactive and making impactful business decisions.

CONCLUSION

With significant changes in the user’s personal adaptation of their CRM solution, there won’t be much rest in the year ahead for CRM professionals. Instead rather, there will be a fresh crop of new opportunities to consider. Keeping user experience, personal value of the solution, and the pace in which the digital age contributes to in mind will keep CRM professionals at the forefront in 2016. 

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A New Year, A New Blog

As we welcome in 2016, I would also like to welcome you to Aptean's new Blog. Our intention is to share thought-provoking insights and advice from our team of enterprise software experts, inform you about new releases and highlight stories from customers who are utilizing Aptean solutions to run their businesses more effectively and profitably. If you want to look back at some of our more historic posts, you can find them in the archives. 

If there are other topics that you would like us to cover in the Blog, please email your ideas to simon.gilford@aptean.com. 

Regards, 

Simon Gilford
Senior Director, Global Marketing

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January 04, 2016 Simon Gilford Jump to Comments

Respond wins CUSTOMER Product of the Year Award

In January we were given some outstanding news—Respond was selected as one of CUSTOMER magazine’s Products of the Year! Receiving the award from a magazine focused entirely on the CUSTOMER certainly means a lot to us, as everything we do, every version, every update, is geared to driving more value for our customers. Our customers, and their customers! Respond was launched in the United States exactly 12 months ago and we’ve made significant strides since that launch, including notable customer wins with companies like Volkswagen Financial Services, our growing voice in the importance of compliance and of course the launches of 5.11 and 6.0 in just a few months. As a tier 1 enterprise solution, Respond has also seen validation from industry analysts, specifically Renee Murphy from Forrester Research, who included us in her July 2014 report “Listen To Your Customers To Meet Financial Regulations--The Consumer Financial Protection Bureau Is Changing The Face Of Customer Care.” A key takeaway from her research:

“Leverage technology to manage and report on customer complaints. The CFPB requires that covered firms manage customer complaints centrally across all lines of business to create a holistic view of common issues and metrics. This is nearly impossible without some kind of software to facilitate complaint management workflows, documentation, and reporting.”

This is the essence of what Respond does for our customers, and we’re thrilled that Renee has taken a leadership role in the analyst community regarding companies working with the CFPB and finding improvements to the complaints management process that can be applied across every industry. We’ll have additional exciting Respond news coming in the months to come as the new launches are prepared, but for now this CUSTOMER award is a chance to take a moment and reflect on how far we’ve come as we look towards a bright future for Respond and the growing voice of customers everywhere.

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Results: 2014 Aptean Customer Complaints Compass

The 2014 Aptean Consumer Complaints Compass is the first research study of its kind to dig into how organizations are reacting to the CFPB and what U.S. financial service executives think the impact will be on consumers. Under the Dodd-Frank Act, the CFPB supervises banks with more than $10 billion in assets, as well as certain nonbanks including mortgage companies, private student loan lenders and payday lenders.

Below, you can check out some of the findings of the study, along with a fun infographic. The full survey report is available for download at:
http://broadcast.aptean.com/ComplaintCompass

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Aptean Edge Welcomes Michael King of Appcelerator

We are thrilled to have Michael King, Director of Enterprise Strategy for Appcelerator speaking at this year's Aptean Edge conference on How to Build a Mobile Strategy.

Learn lessons in mobile applications from this IT veteran and hear how other organizations have found success with mobile deployments customized to their business needs. You’ll also hear about the latest techniques in devising wireless and mobile strategies including vendor selection and negotiation tactics.

Check out other Pivotal CRM sessions at Aptean Edge.

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Encompix V10.0 Personalizes the User Experience

Aptean recently released Encompix v10.0, a major release focused on improving ease of use and end-user efficiency. This user-optimized platform ensures that system navigation is simple and efficient, and is the successful result of collaboration between the Aptean Encompix product team and our customers.

Encompix users have access to tremendous amounts of key information at their fingertips throughout the system. v10.0 offers much easier access to that information, and increases multitasking capabilities within the ERP system across companies and projects. Streamlining these and other processes not only saves time and money, but also increases both user and customer satisfaction. An example is the expanded ability to open and navigate among a number of windows, and resize them to the user’s preference so users can see and do more with the data presented. Another example is the ability to quickly move between company views when accessing information about multiple companies. These features help users complete tasks more quickly in order to fulfill customer needs.

A personalized experience is also important. In v10.0 for example, users can create their own lists of favorite programs, sort them and even set them to start automatically. Even colors and fonts can be tailored to a user’s personal preference. While this may seem trivial, our users tell us that typically they only work with a few programs from day to day, and by organizing their own menu they can get to these programs more quickly with a minimum of clicks.

Encompix ERP v10.0 software is available for download from the Aptean Support Center, and is available for new customers and customers currently on maintenance. As always, we thank all of our customers for their input and help in making v10.0 a success!

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Are You Getting Limited Visibility of Your Shop Floor? What Options Are Out There to Solve the Business Issues in Your Industry?

This productivity metric has a direct impact on cost per unit, schedule adherence and many more measures within a factory.

A constant challenge facing most operations professionals is how to improve the productivity and efficiency of the shop floor. This productivity metric has a direct impact on cost per unit, schedule adherence and many more measures within a factory.

One of the first challenges I see is that most facilities are still managing their shop floor on a system that by its very design, limits visibility. Are you still collecting performance information using paper or collating such information on Excel spreadsheets? If the answer is yes, then you are probably struggling to track your shop floor operations as that data is subjective and always out of date. Plus, you are spending too much time collating and understanding your data from manual systems - and using valuable ‘work’ time on non-value added administrative time. You could be using this wasted time to actually take action…. if only the information were available to you in real-time.

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April 17, 2014 Roy Thomas Jump to Comments

Meet the Made2Manage Crew
at the Vendor Shootout for ERP

assets/images/blog/APT-Blog-VendorShootoutERP.jpg

If you’re in the market for a discrete manufacturing solution, don’t miss us at the Vendor Shootout™ for ERP, April 16-17 in San Diego.

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