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Results: 2014 Aptean Customer Complaints Compass

The 2014 Aptean Consumer Complaints Compass is the first research study of its kind to dig into how organizations are reacting to the CFPB and what U.S. financial service executives think the impact will be on consumers. Under the Dodd-Frank Act, the CFPB supervises banks with more than $10 billion in assets, as well as certain nonbanks including mortgage companies, private student loan lenders and payday lenders.

Below, you can check out some of the findings of the study, along with a fun infographic. The full survey report is available for download at:

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Aptean Edge Welcomes Michael King of Appcelerator

We are thrilled to have Michael King, Director of Enterprise Strategy for Appcelerator speaking at this year's Aptean Edge conference on How to Build a Mobile Strategy.

Learn lessons in mobile applications from this IT veteran and hear how other organizations have found success with mobile deployments customized to their business needs. You’ll also hear about the latest techniques in devising wireless and mobile strategies including vendor selection and negotiation tactics.

Check out other Pivotal CRM sessions at Aptean Edge.

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Encompix V10.0 Personalizes the User Experience

Aptean recently released Encompix v10.0, a major release focused on improving ease of use and end-user efficiency. This user-optimized platform ensures that system navigation is simple and efficient, and is the successful result of collaboration between the Aptean Encompix product team and our customers.

Encompix users have access to tremendous amounts of key information at their fingertips throughout the system. v10.0 offers much easier access to that information, and increases multitasking capabilities within the ERP system across companies and projects. Streamlining these and other processes not only saves time and money, but also increases both user and customer satisfaction. An example is the expanded ability to open and navigate among a number of windows, and resize them to the user’s preference so users can see and do more with the data presented. Another example is the ability to quickly move between company views when accessing information about multiple companies. These features help users complete tasks more quickly in order to fulfill customer needs.

A personalized experience is also important. In v10.0 for example, users can create their own lists of favorite programs, sort them and even set them to start automatically. Even colors and fonts can be tailored to a user’s personal preference. While this may seem trivial, our users tell us that typically they only work with a few programs from day to day, and by organizing their own menu they can get to these programs more quickly with a minimum of clicks.

Encompix ERP v10.0 software is available for download from the Aptean Support Center, and is available for new customers and customers currently on maintenance. As always, we thank all of our customers for their input and help in making v10.0 a success!

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Are You Getting Limited Visibility of Your Shop Floor? What Options Are Out There to Solve the Business Issues in Your Industry?

This productivity metric has a direct impact on cost per unit, schedule adherence and many more measures within a factory.

A constant challenge facing most operations professionals is how to improve the productivity and efficiency of the shop floor. This productivity metric has a direct impact on cost per unit, schedule adherence and many more measures within a factory.

One of the first challenges I see is that most facilities are still managing their shop floor on a system that by its very design, limits visibility. Are you still collecting performance information using paper or collating such information on Excel spreadsheets? If the answer is yes, then you are probably struggling to track your shop floor operations as that data is subjective and always out of date. Plus, you are spending too much time collating and understanding your data from manual systems - and using valuable ‘work’ time on non-value added administrative time. You could be using this wasted time to actually take action…. if only the information were available to you in real-time.

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April 17, 2014 Roy Thomas Jump to Comments

Meet the Made2Manage Crew
at the Vendor Shootout for ERP


If you’re in the market for a discrete manufacturing solution, don’t miss us at the Vendor Shootout™ for ERP, April 16-17 in San Diego.

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Manufacturers – Make Promises You Can Keep

When we engaged with Manufacturing.Net last year to produce a webcast and whitepaper about shop floor scheduling, I knew the topic would resonate, because scheduling is at the heart of everything we do in manufacturing.

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April 08, 2014 Peter Weymouth Jump to Comments

CRM That Completes You: Why You Need an Enterprise Solution Built on Best Practices

Editor of CRM Magazine Bob Fernekees interviews Ehab Samy, Aptean’s Director of Product. Learn more about Aptean’s vision for an end-to-end enterprise solution, built upon the best practices the company has gleaned from over 15 years’ serving industries including manufacturing, financial services, healthcare, and many more. Hear more about why it’s critical for organizations to approach enterprise system deployments like CRM, ERP and Supply Chain with the end in mind in order to make a complex process manageable and measurable.

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September 13, 2013 Imad Alabed Jump to Comments

When It Comes to Root Cause - Operator Knows Best

Have you ever tried to answer a question using Google? It seems simple but most times it requires a few searches, refining the question and sometimes sorting through the results to get the right answer.

Manufacturers are often trying to answer a simple question. Why is my machine stopped? Or more precisely what caused my machine to stop? Seems simple enough, especially with new machinery providing fault and alarm messages typically displayed locally on a human machine interface (HMI). However, when a machine stops there can be several alarms or faults generated at the same time. Determining which one was the root cause of the machine stopping becomes the challenge.

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September 11, 2013 Brent Robertson Jump to Comments

Proud to Be TEC Certified For Discrete Manufacturing ERP

When you’re shopping for enterprise software solutions, there are a number of sites out there willing to help you find the right vendor to fit your needs. TEC (Technology Evaluation Centers), for example, offers a vendor assessment process that takes you through these steps:

  • Answer questions about your business needs.
  • Screen all of the vendors or providers to create your shortlist of solutions.
  • Prioritize your needs to analyze and compare your chosen vendors or providers.
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September 10, 2013 Jack Payne Jump to Comments

New Pressures on Financial Services to Provide Outstanding Service

The financial services sector is rallying in more ways than purely economic these days. With many firms using older CRM technology, productivity is still an issue and many FS organizations are investigating ways to upgrade their technology to better serve both customers and employees.

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August 29, 2013 Aptean Jump to Comments