In a time when instant gratification has become the rule, not the exception, consumers often base their buying decision on convenience; we want easy access to products, and we want them now. So it should be no surprise that every company at one point or another has grappled with identifying new ways to incorporate real-time information into their processes to stay competitive.
As Greek philosopher Heraclitus said, “the only thing constant is change.” Anyone who has been involved with a software implementation recognizes the truth in this statement. Between the time the project has been approved and the time it’s implemented, roles change, resources are reallocated, people leave, and learning is lost. Aptean Ross ERP has developed a new professional services offering that supports knowledge transfer after a customer’s go-live.