Consistently operating at peak performance and getting the most out of assets is a key objective for many companies. Implementing the right software solutions is how Best-In-Class companies are continuing to excel. Investing in a maintenance contract ensures that your company’s critical software is always at peak performance.
Support organizations work with customers on a daily basis to resolve problems and provide answers to questions. As they do so, knowledge about products and services is generated, but this knowledge is at first stored only in the support ticketing system or inside the analyst’s or customer’s head. The knowledgebase gets updated much later in the process, after articles have been carefully formatted and reviewed. In a nutshell – knowledge capture takes placelong after the event.