Managing complex information by spreadsheet is one of the business world’s ultimate workarounds. MYJAR took care of this problem by choosing Aptean Respond to track and manage complaints – and improve the performance and reputation of the global financial organization.
The 2014 Aptean Consumer Complaints Compass is the first research study of its kind to dig into how organizations are reacting to the CFPB and what U.S. financial service executives think the impact will be on consumers. Under the Dodd-Frank Act, the CFPB supervises banks with more than $10 billion in assets, as well as certain nonbanks including mortgage companies, private student loan lenders and payday lenders.
Below, you can check out some of the findings of the
study, along with a fun infographic. The full survey report is available for