Customer Success - CARF

CARF Uses Aptean Pivotal CRM To Help Streamline Its Accreditation Process and Manage Growing Demand.

CARF Uses Aptean Pivotal CRM To Help Streamline Its Accreditation Process and Manage Growing Demand.

CARF is an independent, nonprofit accreditation organization with a network of over 3,700 healthcare service providers around the world. CARF chose Aptean Pivotal CRM to help manage its growing demand for accreditation services.

CARF

Quick Facts

  • Independent, nonprofit organization based in Tucson, AZ.
  • Delivers accreditation services to organizations in human services industry.

HEADQUARTERS

Tucson, Arizona

SOLUTIONS 

Pivotal CRM

VIEW WEBSITE

CHALLENGE

Accreditation is a complex and demanding process – both for CARF's 1,000 surveyors and the providers seeking accreditation. It's very paper-driven, time and labor intensive and requires the collection of large volumes of data.

SOLUTION

CARF chose Pivotal CRM to manage its professional relationships more efficiently and create a single, unified system that would enable effective communication among the staff, customers, and surveyors. Pivotal CRM provided the flexibility and cost-effectiveness to meet CARF’s growing demands.

RESULT

Customers can access CARF’s website to submit profiles and complete the initial accreditation application. This solution is streamlining the accreditation process, enhancing surveyor productivity and improving customer satisfaction.