Customer Success - CMS Cameron McKenna

CMS Cameron McKenna Drives Business Relationships with Aptean Pivotal CRM

CMS Cameron McKenna Drives Business Relationships with Aptean Pivotal CRM

CMS Cameron McKenna is a major international law firm headquartered in London, England. The firm chose Pivotal CRM for its flexibility to configure the solution to match its unique business processes.

CMS Cameron McKenna

Quick Facts

  • Founding member of the CMS international organization of law firms.
  • International law firm with over 130 partners and offices across Europe.
  • Total staff of more than 5000.

INDUSTRIES

Professional Services

HEADQUARTERS

London, UK

SOLUTIONS 

Pivotal CRM

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CHALLENGE

CMS Cameron McKenna had succeeded in establishing a client-centric culture at the firm and now needed the technology infrastructure to support it, help it grow and drive the business forward.

SOLUTION

The firm chose Pivotal CRM for its ability to meet the firm’s requirements and its flexibility, which allowed the firm to configure the solution to mirror very unique business workflows. Pivotal CRM has been fully integrated with the firm's practice management, document management, intranet, Internet, and communications software.

RESULT

CMS Cameron McKenna now has a more holistic view of the firm’s business relationships and enhanced visibility of potential opportunities. It gives the firm increased cross-selling capability, tracks referrals and enables users to better identify and track business opportunities.