Customer Success - Corpbanca

See how CorpBanca, a leading banking group in Latin America, has managed its operations with Pivotal CRM since 2003.

See how CorpBanca, a leading banking group in Latin America, has managed its operations with Pivotal CRM since 2003.

CorpBanca is the fifth largest commercial bank in Chile and generates annual revenues of more than $ 1.2 billion.

Corpbanca

Quick Facts

  • Corpbanca also has operations in Colombia and Panama with a branch in New York and an office in Madrid.

HEADQUARTERS 

Santiago, Chile

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CHALLENGE

  • Improving Customer Service 
  • Migrating bank entities to a single system 
  • Having all customer data on a single system
  • Lack of customization

SOLUTION

The solution was deployed in the bank’s contact center to about 30 users for entering clients’ requests and complaints.CorpBanca decided to develop and customize the solution internally: Pivotal was integrated with the phone network and with the sales department so that all sales representatives could have access to customer requests and incidents.

RESULT

  • Versatility
  • Integration with SharePoint
  • Customizable
  • Pivotal Enterprise/Corporate License
  • A solid, stable solution