The company sought a CRM solution that could fulfil a
very specific requirement: “We work with clients, affiliates and partners, so
it was important for us to see the full view of all these relationships through
one system, which our previous system did not allow for,” said Laurent
Bortolato, CRM Manager at Edenred Belgium.
Aptean’s Pivotal CRM solution was chosen as the best
equipped to satisfy the company’s requirements. Amongst its most helpful
qualities are its ergonomic and modern design, speed, integration with
Microsoft Outlook, and the correct placement and centralisation of useful data.
The Aptean Pivotal CRM solution has enabled Edenred
Belgium to achieve improved customer service by streamlining the daily tasks of
its different departments into one system.
flexibility has allowed us to meticulously design our business processes. In
addition, Pivotal’s ergonomic and intuitive design, as well as its speed, have
been unanimously appreciated by our users.