Customer Success - Edenred Belgium

Edenred Belgium lauds Aptean Pivotal CRM for providing complete overview of clients

Edenred Belgium lauds Aptean Pivotal CRM for providing complete overview of clients

Edenred Belgium is the world leader in prepaid corporate services, offering solutions that improve both company efficiency and the purchasing power of individuals.

Edenred Belgium

Quick Facts

  • Edenred Belgium is a division of Edenred, internationally known for inventing the meal voucher Ticket Restaurant®
  • It is the world leader in prepaid corporate services, offering solutions that improve both company efficiency and the purchasing power of individuals

EMPLOYEES 

110,000

HEADQUARTERS 

London

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CHALLENGE

The company sought a CRM solution that could fulfil a very specific requirement: “We work with clients, affiliates and partners, so it was important for us to see the full view of all these relationships through one system, which our previous system did not allow for,” said Laurent Bortolato, CRM Manager at Edenred Belgium.

SOLUTION

Aptean’s Pivotal CRM solution was chosen as the best equipped to satisfy the company’s requirements. Amongst its most helpful qualities are its ergonomic and modern design, speed, integration with Microsoft Outlook, and the correct placement and centralisation of useful data.

RESULT

The Aptean Pivotal CRM solution has enabled Edenred Belgium to achieve improved customer service by streamlining the daily tasks of its different departments into one system.