was a need at Essex CC to have greater clarity when reporting on the data
within Respond, as well as bringing the Quality Assurance process up to date
and tracking more types of complaints and enquiries.
CC were using an older version of Respond (version 3) and so upgraded to the
latest version to take advantage of enhancements.
Essex CC now have much more visibility and clarity into their
reporting which makes any trends or issues easier to spot. They also have a
fully integrated QA process so aren’t relying on emails and manual edits, and
they also have an end to end workflow to track all cases in one place.