Customer Success - Essex County Council
Essex County Council improves reporting and complaints management with an Aptean Respond upgrade.
Essex County Council improves reporting and complaints management with an Aptean Respond upgrade.
Essex County Council is an upper tier local authority based in Chelmsford and is the main public sector body in Essex.
![]() Quick Facts
| HEADQUARTERSChelmsford, UK |
There was a need at Essex CC to have greater clarity when reporting on the data within Respond, as well as bringing the Quality Assurance process up to date and tracking more types of complaints and enquiries.
Essex CC were using an older version of Respond (version 3) and so upgraded to the latest version to take advantage of enhancements.
Essex CC now have much more visibility and clarity into their reporting which makes any trends or issues easier to spot. They also have a fully integrated QA process so aren’t relying on emails and manual edits, and they also have an end to end workflow to track all cases in one place. |