Customer Success - Hammond Group

Hammond Group Leverages Aptean Software to Cut Costs and Drive Superior Customer Service.

Hammond Group Leverages Aptean Software to Cut Costs and Drive Superior Customer Service.

The Hammond Group, a global chemical company based in Hammond, Indiana, relies on Ross ERP and Pivotal CRM to help them cut costs and stay close to their customers.

Hammond Group

Quick Facts

  • Specialty chemical company founded in 1930.
  • Operates seven plants in North America, Asia and Europe.
  • Primarily serves the automotive and industrial lead-acid battery market.

INDUSTRIES

Chemicals

HEADQUARTERS

Hammond, IN

SOLUTIONS 

Ross ERP, Pivotal CRM

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CHALLENGE

As a chemical company with plants in the US and abroad, Hammond Group knew that if the company was to grow and maintain its reputation for customer care, it needed to invest in systems that would cut costs from its operations while still allowing it to focus on its customers.

SOLUTION

The company implemented Aptean Ross ERP for Manufacturing and Finance, plus Aptean Pivotal CRM to improve customer service, technical services, and sample handling.

RESULT

The Ross ERP solution has already reduced ERP-related costs by 39% and handles Certificates of Analysis within the ERP system. With solutions built for process manufacturers, the Hammond Group is closer to its customers and more effectively shares knowledge among its staffers. The solutions have also improved ingredient and lot tracking and tracing.