As a chemical company with plants in the US and abroad, Hammond Group knew that if the company was to grow and maintain its reputation for customer care, it needed to invest in systems that would cut costs from its operations while still allowing it to focus on its customers.
The company implemented Aptean Ross ERP for Manufacturing and Finance, plus Aptean Pivotal CRM to improve customer service, technical services, and sample handling.
The Ross ERP solution has already reduced ERP-related costs by 39% and handles Certificates of Analysis within the ERP system. With solutions built for process manufacturers, the Hammond Group is closer to its customers and more effectively shares knowledge among its staffers. The solutions have also improved ingredient and lot tracking and tracing.
Companies cannot ignore the benefits that working with a top-ranked software company brings them. When I start to see the kind of integration that happens with data collection, maintenance modules, and how much easier it makes the job in the plant, I see it as something that’s not just something that’s nice to have. It is something that you have to have.
Ray Rex President, Halox Division, The Hammond Group