Customer Success - Kramp Group

Aptean Implemented a Flexible System for Order Fulfillment to Manage Distribution of 600,000 Parts Across Europe

Aptean Implemented a Flexible System for Order Fulfillment to Manage Distribution of 600,000 Parts Across Europe

Better service and lower production costs have helped us at Kramp Group to achieve an annual growth of 10 to 12 percent. Aptean’s supply chain solution and IBM’s ecommerce platform have really contributed to our company’s success.

Kramp Group

Quick Facts

Kramp Group distributes some 600,000 spare parts for agriculture businesses and covers most of Europe.

INDUSTRIES

Wholesale DistributionRetail

REVENUE

400 million EURO

EMPLOYEES

1,500

HEADQUARTERS

Varsseveld, Netherlands

SOLUTIONS

IMI Supply Chain

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CHALLENGE

  • Needed to improve customer service
  • Free time to help customers with technical support and advises

SOLUTION

Kramp Group invested in the IMI Supply Chain solution from Aptean, integrated with a multinational ecommerce platform from IBM.

RESULT

  • With 45 online stores in seven languages connected to IMI Advanced Order Management, customers can quickly find and order spare parts from any of Kramp’s European warehouses.
  • The number of customers ordering online increased from 57 to 90 percent.
  • Reduced manual order processing allows Kramp’s staff to focus on better customer service.