Customer Success - Mapa Professionnel

Find out how Mapa Professionnel is using Saratoga CRM to improve its business processes and drive their organization forward successfully.

Find out how Mapa Professionnel is using Saratoga CRM to improve its business processes and drive their organization forward successfully.

Mapa was founded in 1948 and specializes in the manufacture of synthetic gloves.

Mapa Professionnel

Quick Facts

  • BJB was founded in 1867 and started out as a factory for the production of oil lamps
  • BJB offer over 2,000 different products

HEADQUARTERS 

Colombes, France

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CHALLENGE

  • Establish a collaborative tool for the entire sales force 
  • Enable the synchronization and sharing of information 
  • The coordination of each action by the executives 
  • More efficient and better prepared actions 
  • A tool more focused on Sales Force Automation (SFA) than CRM 
  • An international tool for the overhaul of local processes 
  • A better knowledge of the market and management of indirect customers

SOLUTION

Feedback from Saratoga CRM users within Mapa Professionnel has been very positive, and they have seen great gains in both flexibility and reliability.

RESULT

  • Flexibility 
  • Security 
  • Unicode data management 
  • Multilingual support 
  • Dashboards