stricter regulations surrounding complaints management on the way, RSA used the
opportunity to overhaul their Customer Relations function. RSA needed a system
that would mean they were compliant and also providing excellent customer
RSA chose Respond as it offered them the opportunity to streamline
their processes and have all information available at once, as well as being
easily configured to meet the needs of their 60 person complaints team.
now have quicker reaction times thanks to real time MI, as well as all
information in one place reducing time spent searching disparate systems. As
Respond is easy to use the team were up and running quickly.