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289 Documents
Knova Knowledge Management Communities

Knova Knowledge Management Communities

The Knova Communities solution elevates the value of forums by incorporating them into the overall customer experience, reducing incidents to the support center and increasing loyalty and customer feedback.

Analytics for Knova Knowledge Management

Analytics for Knova Knowledge Management

Powered by industry-leader QlikView, Aptean Analytics will help you analyze data over long periods of time to answer pressing business questions that will help you drive to the truth about your service levels.

Knova Knowledge Management Self-Service

Knova Knowledge Management Self-Service

Learn how Knova Self-Service can drive a superior customer experience by providing relevant answers through a patented search platform to increase customer satisfaction and loyalty, as well as deflect unnecessary calls.

Knova Knowledge Central

Knova Knowledge Central

Knova Knowledge Central provides agents, operations analysts, and managers with the full suite of functionality they need to craft the best possible customer experience.

Knova Knowledge Management

Knova Knowledge Management

Learn how your company can use this comprehensive set of solutions spanning self-service, customer management, chat, communities and proactive, just-in-time support—fueled by a patented, best-of-breed KM platform and backed by advanced analytics—to provide integrated, multi-channel customer service and support.

Knova Differentiators

Knova Differentiators

What sets Knova apart? Most knowledge tools out there are lightweight modules made to handle simple FAQs and backed with basic search that can return dubious results. Knova is fully realized KM built for the enterprise. This piece offers detailed differentiators that make Knova the choice for the world’s largest service and support organizations

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