Failure is not an Option

Failure is not an Option

The Case for Effective Relationship Management

In today's hyper-competitive and complex business environment, the long term success of a financial institution is built, in part, on establishing, nurturing and maintaining strong customer relationships. The processes for managing these relationships have evolved due to the wealth of information and the communication channels that are available to the empowered customer.

View Financial Services industry expert Donna Fluss of DMG Consulting and Aptean Vice President of Customer Relationship Management, Matt Keenan as they present a compelling look into The Case for Effective Relationship Management.

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