Aptean, a global leader in enterprise application software (EAS), gives businesses of all sizes a competitive edge.


Aptean, a global leader in enterprise application software (EAS), gives businesses of all sizes a competitive edge. We empower people and businesses with end-to-end, industry-specific solutions to address complex business challenges more effectively. Our software applications and professional business services enable more than 9,000 customers, in more than 100 countries, to more successfully manage their business. Software built specifically for our target markets, aligned with deep knowledge across vertical industries, allow businesses to satisfy their customers, operate most efficiently, and stay at the forefront of their industry.

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Designed for companies that want to take their business to the next level, Pivotal CRM from Aptean is a full featured CRM platform that delivers market leading flexibility and cutting edge functionality that's configurable, affordable, and easy to use. To help your business harness the power of popular social media tools such as Twitter, Facebook, LinkedIn and more, Pivotal embeds functionality into your existing CRM where it's relevant and useful.

With capabilities like online presence tracking, you can learn what your contacts are saying and to whom and respond directly through social media or take action via structured CRM activities. You can also gain insight into relationships to see who your customers and prospects know and how they interact with each other. With Pivotal, communicating through more channels doesn't mean more work. In a single step, you can broadcast marketing messages across just a few or all of your social networks.

Through its best of breed account management functionality, Pivotal makes it simple to manage customer relationships. At a glance, you are able to see which individuals you are able to see which individuals you need to communicate with and contact them via their preferred method, email or phone, with every touch point systematically tracked within a single system.

Building relationships is simple when you can create a call plan complete with activities for everyone on the team with the click of a button. Through Pivotal's seamless integration you can move effortlessly between CRM and Microsoft Outlook, logging files, emails, communications, and other critical information as you go. To help you close more deals faster, the solution SalesForce automation capabilities give you the competitive edge by putting contextual information for an opportunity right at your fingertips.

Executives can achieve better pipeline management with instant access to deal and opportunity status. Using the point and click interface, you can configure lead qualification and processing to your sales processes, not the other way around, with no coding required.

Delivering responsive customer service is simple with the ability to instantly convert an email to a service ticket with all of the contact information pre-populated. Pivotal CRM not only helps you resolve customer issues with ease but also allows you to address them faster by defining time limits for automatic escalation. When you're ready to align your business processes and optimize your operations, Pivotal CRM delivers the tools you need to build, grow, and drive your business forward. To learn more about Pivotal CRM from Aptean, please contact us today.