Aptean Customer Support

Driving your business success

Aptean Customer Support

Our solutions, services, and support deliver the competitive edge your business needs to succeed today – and tomorrow. With our wide array of comprehensive support services, we can quickly and accurately answer your technical questions and keep your business moving forward.

Aptean Support Center:  http://support.aptean.com/selfservice
   
4-Gov Fund Accounting  
Main Support Phone Number: +1 571 262 5171 (option 3)
Support Email: 4GovSupport@aptean.com
   
Activplant  
Main Support Phone Number (North America): + 1 877 528 7217
   
Axis ERP  
Main Support Phone Number (North America): + 1 866 626 8880
   
Catalyst WMS
Main Support Phone Number (North America): + 1 414 362 6700 
Main EMEA Support Phone Number:  011 +44 208 127 8603
Support Email:   Customer.ServiceEmail@aptean.com 
EMEA support email:   Catalyst.Support@aptean.com 
   
Cimnet  
Main Support Phone Number (North America): + 1 866 626 8880
Main EMEA Support Phone Number: +49 (0) 9403 954448
Main APAC Support Phone Number:  + 86 755 2674 5448
   
Compiere   
Main Support Phone Number (North America):  + 1 866 626 8880
   
DTR   
Main Support Phone Number (North America):  + 1 866 626 8880
   
Event Management Framework   
Main EMEA Support Phone Number:  + 44 (0) 800 085 0066 
Secondary Support Phone Number (German):  + 49 89 689502-0 
   
Encompix    
Main Support Phone Number (North America):  + 1 866 626 8880 
   
Factory MES  
Main Support Phone Number (North America): +1 800 771 6244
Main EMEA/APAC Support Phone Number : + 44 800 085 0066
Support Email: factorymessupport@aptean.com
   
GoMembers AMS
 
Main Support Phone Number: +1 800 632 8634
Support Email: gosupport@aptean.com
   
Intuitive ERP   
Main Support Phone Number (North America):  + 1 866 626 8880
Main China Support Phone Number:  + 86 400 600 0268  
Main Hong Kong Support Phone Number:  + 852 305 06850  
Main Macau Support Phone Number:  + 080 0468  
   
IMI Supply Chain  
Main Support Phone Number (North America)
8am-5pm EST:
+1 856 988 3822
Support Phone Number (Europe)
M-F 8am-5pm GMT +1:
+46 (0)8 676 51 00
   
Knova   
Main Support Phone Number (North America):  + 1 888 837 2941 
Main Support Phone Number (APAC):  (317) 573-5646 
Main Support Phone Number (EMEA):  +44 (0) 8701 127 449 
Main Support Phone Number (ANZ):  +61 (02) 9955 0526 
Main Support Phone Number (SEA):  +60 8 3-6209 9565 
Main Support Phone Number (Japan, Japanese Only):  +81 3-3275-5099 
   
Made2Manage   
Main Support Phone Number (North America):  +1 866 626 8880 
Main Support Phone Number (EMEA):  +44 (0) 845 293 7577 
   
Onyx   
Main Support Phone Number (North America):  + 1 317 573 5646 
Main Support Phone Number (APAC/EMEA):  (317) 573-5646 
Main Support Phone Number (SEA):  +603 21829662  
Main Support Phone Number (Japan):  +81 3 3275 5099
   
Pivotal CRM & Marketfirst  
Main Support Phone Number (North America): +1 800 771 6244
Main Support Phone Number (APAC/EMEA)  +1 800 771 6244 
Main Support Phone Number (UK)  +44 (0) 800 085 0066 
Main Support Phone Number (France)  01 70 98 06 06 
Main Support Phone Number (Japan)  81-3-3275-5099 
Main China Support Phone Number:  + 86 400 600 0268  
Main Hong Kong Support Phone Number:  + 852 305 06850  
Main Macau Support Phone Number:  + 080 0468  
   
Platinum HRM  
Main Support Phone Number (APAC): +86 (21) 6495 2211
Support Email: schina@aptean.com
   
Product Configurator   
Main Support Phone Number (North America):  + 1 866 626 8880 
   
Relevant   
Main Support Phone Number (North America):  +1 800 473 5382 
Support Email:   Relevant.Support@aptean.com
   
Respond   
Main Support Phone Number (EMEA): +44 (0) 800 085 0066
Main Support Phone Number (North America): +1 800 771 6244
   
Ross ERP  
Main Support Phone Number (North America): +1 800 771-6244
Main Support Phone Number (EMEA):  +44 (0) 800 085 0066
Main Support Phone Number (APAC):  +1 604 699 8200 
Main Support Phone Number (Japan):  +81 3-3275-5099 
Main China Support Phone Number:  + 86 400 600 0268  
Main Hong Kong Support Phone Number:  + 852 305 06850  
Main Macau Support Phone Number:  + 080 0468  
   
Saratoga CRM  
Main Support Phone Number (North America): +1 800 771 6244
Main Support Phone Number (Germany):  +49 89 689502-0 
Main Support Phone Number (Sweden):  +46 8 442 11 80 
Main Support Phone Number (France):  01 70 98 06 06 
Main Support Phone Number (India):  +91 (80) 3998-8000 
Support Email: saratogacrmsupport@aptean.com
   
SupportSoft and Service Gateway   
Main Support Phone Number (North America):  +1 866 830 9248 
Main Support Phone Number (EMEA/APAC):  317 249-1909 
   
i-Supply  
Support Phone Number (Europe)
M-F 8am-5pm GMT +1:
+46 (0)8 676 51 00 
   
Truition eCommerce   
Main Support Phone Number (North America): +1 866 840 8134
Support Phone Number (Europe): +49 (0)89 68 95 02 31