The Aptean Blog

Thought Leadership
Food Safety Modernization Act – Where Are We Now?

It’s been nine years since the Obama administration signed the Food Safety Modernization Act (FSMA) into law in an effort to better protect consumers by…

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Our Products
Factory MES: The Robust Solution to Digitalize Your Plant

Technology has pushed plant operations to the next level. No longer do businesses keep up with continuous improvement using outdated pen and paper methods,…

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Culture
Effectively Manage Customer Complaints: 8 Challenges To Overcome

As technology evolves, so do customers’ expectations. Consumers want their voices heard along the customer journey, which presents businesses with a new…

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Thought Leadership
A Closer Look at 3 of the Largest Dairy Costing Challenges

Dairy manufacturers undergo similar challenges across the industry when it comes to calculating dairy costs. How often do you consider the separate components…

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Thought Leadership
The Value of the Contact Center Agent

Communications specialist, IT technician, product expert, negotiator, conflict consultant, data analyst. These are just some of the hats that contact center…

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