The Aptean Blog

Posts By:

Martin Ellingham

Thought Leadership
How Companies Can Find a New Normal after GDPR

The right to privacy has long been a concern in Europe, with laws going back over 30 years. The most recent directive, the General Data Protection Regulation…

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Customer Success
From Serving Customers to Preventing Crime: How Respond Helps One U.K. Financial Provider Improve Operations and Effectiveness

Financial crimes, which already cost victims billions each year, are on the rise, which makes the work of St. James’s Place Financial Crime Prevention…

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Thought Leadership
Social Media: Opportunity for Engagement or Cause for Complaint?

Millions of people are using social media to network, sell products, extend influence and inevitably, complain about poor service. A recent report on social…

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Thought Leadership
More Staff or More Efficient Staff?

Today, it has never been easier for consumers to change their supplier or service provider. This has become particularly apparent in free markets in recent…

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