The Aptean
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Martin Symonds

Thought Leadership
4 key considerations to ensure consistency and quality when project planning

There’s more pressure than ever to deliver projects on time, on budget and on brief. It’s vital that we look to guarantee the consistency and quality of…

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Thought Leadership
How quality assurance processes play a crucial role in complaint handling

Nearly 70% of businesses believe that customers are satisfied with their complaint handling, research shows. But only 26% of customers report that they…

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Thought Leadership
How Software Templates Can Expedite ROI

In the midst of an economic downturn, organizations around the world are looking for ways to minimize software implementation time and maximize their return…

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Thought Leadership
Measuring Internal Quality Through Quality Assurance

When it comes to quality, the term itself is extremely broad, meaning different things to different people. For us here at Aptean, at its most basic level,…

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