The Aptean
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Posts By:

Sandeep Singh Kang

Thought Leadership
Mortgage Prisoners – What Steps Can the Industry Take to Help?

Borrowers trapped in their current, more expensive mortgage who can’t re-finance for a cheaper loan have been dubbed “mortgage prisoners” in recent years…

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Thought Leadership
What to Consider Before Implementing Communication Automation

Efficiency and cost savings are never more important than during difficult economic times. The coronavirus pandemic — and the resulting economic crisis…

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Thought Leadership
Is SaaS Complaint Management the Right Fit for our New Normal?

Aptean Respond’s Sandeep Kang looks at how a cloud deployment can increase the resilience of a complaints management system. While the long-term economic…

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Thought Leadership
Simple Self-Serve: Meeting Customer Expectations Every Time

With increased purchasing power, modern consumers are savvy and empowered, hold brands accountable on their values and are ruthless in their prerogative…

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