The Aptean Blog

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Thought Leadership
Managing Your Social Media Platforms and How a Complaint Management System Can Help

According to Forrester, 80% of consumers are using social media to engage with brands, and Pew Research indicates that YouTube and Facebook are the most…

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Thought Leadership
Leverage a Complaint Management Solution to Develop More Efficient Staff

Curious about how you can best prepare your staff for the evolving complaints landscape? A complaint management solution (CMS) centralizes all of your…

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Culture
Mitigate the Gap between Customer Expectations and Actual Experiences

Mitigate the Gap between Customer Expectations and Actual Experiences Did you know that a typical business only hears from 4% of its dissatisfied customers?…

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Thought Leadership
Prioritize Sustainability in Your Food & Beverage Business

Ten years ago, sustainability wasn’t a major priority for food and beverage enterprises, nor was it a focal point for consumers. Times have changed, however.…

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Thought Leadership
Four of the Biggest Business Priorities that are Top of Mind in 2020

What keeps you up at night in terms of your business? Do you worry about recruiting top talent? Or merging and acquiring new companies? Perhaps, you are…

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