The Aptean Blog

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AI

Thought Leadership
Customer Complaints: Getting to the Root of the Problem

When it comes to customer complaints, sometimes it’s easy to fall into the trap of superficial problem-solving. This is where you immediately troubleshoot…

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Thought Leadership
DMAIC Partnered with an MES System Boosts Continuous Improvement

Have you heard of continuous improvement (CI)? For manufacturers, this could mean the improvement of supply chain visibility, team collaboration, quicker…

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Culture
Effectively Manage Customer Complaints: 8 Challenges To Overcome

As technology evolves, so do customers’ expectations. Consumers want their voices heard along the customer journey, which presents businesses with a new…

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Thought Leadership
The Value of the Contact Center Agent

Communications specialist, IT technician, product expert, negotiator, conflict consultant, data analyst. These are just some of the hats that contact center…

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Thought Leadership
Leverage a Consumer Goods ERP to Help With Unexpected Supply Chain Disruptions

As a consumer goods importer or distributor, the marketplace is often subject to unexpected disruption. A few months ago, it was concern over elevated…

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