The Aptean Blog

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Effectively Manage Customer Complaints: 8 Challenges To Overcome

As technology evolves, so do customers’ expectations. Consumers want their voices heard along the customer journey, which presents businesses with a new…

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Thought Leadership
The Value of the Contact Center Agent

Communications specialist, IT technician, product expert, negotiator, conflict consultant, data analyst. These are just some of the hats that contact center…

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Thought Leadership
Leverage a Consumer Goods ERP to Help With Unexpected Supply Chain Disruptions

As a consumer goods importer or distributor, the marketplace is often subject to unexpected disruption. A few months ago, it was concern over elevated…

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Our Products
Improve Your Retailer Relationships with a Consumer Goods ERP

Maintaining good retail customer relationships are at the root of your business success. In order to build and maintain those solid relationships, you…

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Thought Leadership
6 Best Practices for Complaint Management – and How a CMS Can Help

Good customer service is essential to retain customers and grow your business, and if you’re mismanaging their feedback and complaints, you risk losing…

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